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Discussion topic: No satellite signal for skyQ

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Malini1
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No satellite signal for skyQ

‎13 Feb 2024 02:28 PM

Construction going on above my flat and I just lost my skyQ signal.  What do I do?

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Daniel0210
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Re: No satellite signal for skyQ

‎13 Feb 2024 02:31 PM

Posted by a Superuser, not a Sky employee. Find out more

@Malini1 

Own dish or communal dish?


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with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Malini1
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Re: No satellite signal for skyQ

‎15 Feb 2024 04:02 PM

I think it is communal. There is a scaffolding now and cmayne need an engineer to come around.

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Daniel0210
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Re: No satellite signal for skyQ

‎15 Feb 2024 04:05 PM

Posted by a Superuser, not a Sky employee. Find out more

@Malini1 

Your first port of call will have to be your landlord / building management company. If this is a communal set up it'll be affecting all customers in the block.


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Malini1
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Re: No satellite signal for skyQ

‎15 Feb 2024 04:08 PM

Not sure everyone has SKY in the block. Ans mine is SKY Q and I am the only one who has that. 

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Daniel0210
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Re: No satellite signal for skyQ

‎15 Feb 2024 04:11 PM

Posted by a Superuser, not a Sky employee. Find out more

@Malini1 

Okay. I didn't say it would affect everyone in the block but it will affect any other Sky satellite TV customers as well. You do need to contact the relevant person to discuss the length of time your satellite signal will be affected and your options. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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