No satalite signal

[AlvesBird]

Iv taken all the steps and still no signal, on my app it tells me there is full signal, help please 🙏 

[PandJ2020]

If you've tried all the recommended steps then you will need to call Sky.

[Daniel0210 · Accepted solution]

@AlvesBird 
A message displaying ”no signal” tends to be generated from your TV and normally means your TV’s not seeing the Sky box on the relevant HDMI input.

If a message displays “no satellite signal” it relates to your Sky Q box, so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s likely to be a dish alignment issue so check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise with your building management company / landlord who will have their approved engineers to contact.

Remember, a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.

[0007]

After following instructions given by your help team, India, I have now also lost my recordings...... very angry!

[GD1]

@0007  You're only telling other customers by posting here.

[PandJ2020]

---

@0007 wrote:

After following instructions given by your help team, India, I have now also lost my recordings...... very angry!

---

They asked you to wipe the hard disk?  (A strange piece of advice for satellite signal reception issues)

[0007]

Having done all the obvious, ie checking cables, leads, plugs etc..... that only leaves the dish as the cause. I have no idea if an engineer is booked or what is going on, but I do know that I won't be speaking with India again!  If you ask a question they start all over again with their scripted speech! I just loose the Will to live!!!!!

[Invisiblename]

---

@0007 wrote:

Having done all the obvious, ie checking cables, leads, plugs etc..... that only leaves the dish as the cause. I have no idea if an engineer is booked or what is going on, but I do know that I won't be speaking with India again!  If you ask a question they start all over again with their scripted speech! I just loose the Will to live!!!!!

---

You could always get a local independent in to do it (at your own cost)

[Steve638]

How do you talk to a real person when you have no signal 

[Daniel0210]

@Steve638 

No signal or no satellite signal?

”No signal” messages tend to be generated from your TV and normally means your TV’s not seeing the Sky box on the relevant HDMI input.

With a “no satellite signal” message, check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely either;
▫️a dish misalignment,
▫️possibly a failing LNB (on the arm of the dish),
▫️water getting into the cabling
so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company or landlord who will have their approved engineers to contact direct.

It’s worth mentioning that:

🔹 a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels (amongst the first to be affected may be TNT or GB News),

🔹 wind and rain can affect the satellite signal and following adverse weather wait times for an engineer will probably be significantly longer.

🔹a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

▫️

These are the current methods for contacting Sky. Depending on the reason for making contact some methods will be more appropriate than others …

🟧 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟧online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟧Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟧Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🟩Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.