No Apps

[Hanry]

Hello I had my Sky installed today but I still have no apps on the home menu I have tried all the suggestions I have found online my Sky q box downloads the software update but once I put box into stand by and it comes back on again it still shows the same software version does not matter how many times I try it also tried refreshing the apps but nothing just the best of sky app nothing else

[MightyQuinn]

Hi @Hanry   What software version is it showing?

[Hanry]

Q260.000.05.00L (5sdpqlw)

[Hanry]

@MightyQuinn 

Q260.000.05.00L (5sdpqlw)

[nigea99]

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@Hanry wrote:

@MightyQuinn 

Q260.000.05.00L (5sdpqlw)

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hi @Hanry 

That is the latest software, so no point in trying to refresh that again (it is a shame that the software doesn't indicate this)

You could try the refresh apps a couple more times but it might just be a waiting game now ( depending on how many times I would suggest at least one more)

We do know that the refresh apps soemtimes needs a couple or more  'kicks' to work 

If you don't get the apps by, say lunchtime tomorrow, let us know & we can refer you to a  team that supports these groups 

[Hanry]

@nigea99 @MightyQuinn ok thanks for the replys I will try and wait after refreshing the apps again and let you all know if it has worked tomorrow

[nigea99 · Accepted solution]

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@Hanry wrote:

@nigea99 @MightyQuinn ok thanks for the replys I will try and wait after refreshing the apps again and let you all know if it has worked tomorrow

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Fingers crossed that it does work for you without further intervention

[Hanry]

@nigea99 @MightyQuinn thanks for your help apps have loaded this morning 🙏🫵