@Lisa16111 wrote:
Netflix isn't working on my sky Q box, down stairs or upstairs I've tried everything, I think it's to do with sky Q as it works on my daughters telly
When you say you've tried everything, have you tried the following which seems to be the only permanent fix?
- Log into Netflix via the web browser.
- Highlight your profile picture (Top right corner).
- Click on Account.
- Under the Security and Privacy option, click on 'Manage access and devices'.
- Select the device name: (it may be called Sky Q ......or Sky UK Set-top box).
- Select--> click on the "Sign out" option on the Sky Q ......or Sky UK Set-top box (do this for all Sky devices listed).
- Reboot Sky Q box by turning off at the wall or plugging out for 1 minute (do the same for mini boxes but boot up the main box fully first before rebooting the mini boxes).
- Go to your Sky Q box and launch the Netflix app on your Sky Q box.
If it's easier for you, points 1 to 6 amount to the following:-
Go to your account online through a browser and sign in if necessary, from your portrait/avatar, go to 'Account', then 'Devices', then 'Access and Devices' and then sign out of all Sky devices listed.
The direct web address is:- netflix.com/manageaccountaccess which can be copy & pasted into your browser.
Don't forget to reboot the Q boxes after the above.
You can use the app on a smartphone to sign out of devices also.
