Netflix often not working on SkyQ

[Manestream]

Started to have this exact same problem.

Netflix page pops up with the name but underneath is just a constant loading in circle and absolutly nothing else happens.

Sometime turning of the skyQ box from the plug and turning off the Router works but mostly it does not. 

We have also done a system update which also does not work.

Its like 98% of the time i aint going to load up between set hrs but i may if i feel like it spontaneous load up when you try to connect but i aint gonna do it often sort of thing.

SKY its obviously an issue on your end, get it SORTED!

All other apps, Amazon Prime, AppleTV+, Disney+ and Paramount+ work fine.

Disney being probably one of the better followed by amazonPrime, AppleTV+ and Paramount+ kinda suck. Not much in programs/films and what is there have already been around for a while through the other services anyways and aint worth watching, once you have seen the 1 or 2 things on each of them that are exclusive.

[Foghorn1]

No didn't work 

[Mary+45]

I can't access my Netflix app through my sky q, the wheel is just spinning around and has been all day

[oldfella]

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@Mary+45 wrote:

I can't access my Netflix app through my sky q, the wheel is just spinning around and has been all day

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Have you tried rebooting your Q box @Mary+45 

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

[Internetpig]

Last few months netflix just gives a logo and a red spinning circle. Tried the service menu and reset apps and the change is the sky account settings.

Itv x, prime and iplayer work fine, so nothing to do with the setup in my opinion.

been like this for months.

[Ange27007]

I've had this issue for two weeks,I've just posted about this,I've done app refresh and also done an update to the software too everyday for two weeks.I rang sky Friday,they said tech team are aware of it.. it's apparently showing no issues at their end! Well there is somewhere 😆

[AuntP]

Hi, I have tried the various things suggested and, like some others on here, I don't have a Smart TV so prefer the included App to view on the large screen. I don't know if 'mirroring' from my iPad would work as haven't tried that as I have found I can view Netflix from within Sky if I carry out the suggestion of opening the iPlayer App first, exiting this and then opening the Netflix App. This sometimes still buffers for a little while but does launch most of the time.  If it doesn't, I exit via the Home button and start again.  A bit of a faff so hope 'they' sort it soon.

[MarkJ22]

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@Internetpig wrote:

Last few months netflix just gives a logo and a red spinning circle. Tried the service menu and reset apps and the change is the sky account settings.

Itv x, prime and iplayer work fine, so nothing to do with the setup in my opinion.

been like this for months.

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Pretty much the same for all of us on this thread and I'm sure for many others who don't post on the community!!!

[Kev8312]

Seems as thou the App is constantly loading and fails to upload, it has been on and off for a few weeks through Sky Q boxes now

[Ian0071]

Hi all... today my Netflix loaded instantly with zero buffering ?! 👀 

So after months of crap it worked as it should. 

I have not done anything differently. 

I hope this is because SKY have put a fix  in place and all this frustration and failure to provide something we have all paid for is behind us ?! 

[AdamW77]

The constant spinning wheel has been driving me crazy for ages now. I've just tried this suggestion and it works. Thank you so much. 
just out of interest, I did notice that the endless spinning wheel was only happening my main 2TB box. My mini boxes never had any issue 

[BaileyGB]

Exactly the same for me...main boxis faulty and mini box is fine. I've found that this fix is only temporary and reverts back to spinning wheel after a short time. 

[AdamW77]

I'll keep an eye on it and post my findings. Very frustrating if that's the case. 

[Stephen+Mourton]

Two things to try.  The first you may have done already.  Unplug your SkyQ box from the mains and leave off for at least 30 seconds then plug back in and follow the on screen instructions.

If that doesn't work, press the Home button on the remote and scroll down to Settings but DONT select it.  Instead type in your remote 001 and a hidden menu will appear. Select Apps and Refresh Apps.  Hopefully that will sort it.

[Ian0071]

No, I was wrong, I'm back to the permanent buffering. 

I am sure that SKY are aware of the issue and are choosing not to fix it. 

The only action that is left to customers is to stop their direct debits on the basis that they are paying for a product that does is not fit for the purpose for which it was purchased/sold. 

I do not know what else we can do ! 😞