Netflix sporadically not loading

[Bobafet]

This is alright if you can get that far. My Netflix on the main box will not load past the main Logo screen. No options, no nothing. 

[BaileyGB]

Mines exactly the same..... ridiculous!! Been going on for ages now!!!!

[Anonymous]

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@Superbad wrote:

Do you do this while Netflix is trying to load or on the Home Screen? Is the back button the menu backup button or the rewind, I've tried all combinations. Thanks.

Surely a sky engineer should be commenting on this.

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Yourself and @mrpskm have failed to quote anyone so it's not clear what you are trying to do?

There is only the one 'back' button on a Sky remote.

Why would a Sky 'engineer' comment on it?

[mrpskm]

@Anonymous There two the rewinnd and the button the takes you back

[Geezert]

The issue has started again, both main and mini box are running the same software version but Netflix loading on the main box is still an issue but not the mini box.

Anyone got any ideas please?

[oldfella]

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@Geezert wrote:

The issue has started again, both main and mini box are running the same software version but Netflix loading on the main box is still an issue but not the mini box.

Anyone got any ideas please?

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Hi @Geezert 

Have you tried a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[Katie52]

We have Netflix through sky and keep getting the same problem 😞 

[Chodley]

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@Anonymous wrote:

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@Superbad wrote:

Do you do this while Netflix is trying to load or on the Home Screen? Is the back button the menu backup button or the rewind, I've tried all combinations. Thanks.

Surely a sky engineer should be commenting on this.

---

Yourself and @mrpskm have failed to quote anyone so it's not clear what you are trying to do?

There is only the one 'back' button on a Sky remote.

Why would a Sky 'engineer' comment on it?

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Maybe they mean a Sky software engineer..

[Anonymous]

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@Chodley wrote:

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@Anonymous wrote:

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@Superbad wrote:

Do you do this while Netflix is trying to load or on the Home Screen? Is the back button the menu backup button or the rewind, I've tried all combinations. Thanks.

Surely a sky engineer should be commenting on this.

---

Yourself and @mrpskm have failed to quote anyone so it's not clear what you are trying to do?

There is only the one 'back' button on a Sky remote.

Why would a Sky 'engineer' comment on it?

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Maybe they mean a Sky software engineer..

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Yes, perhaps you're correct but that's even less likely. Surely people want them solving issues rather than waste time on the forum?

[Anonymous]

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@mrpskm wrote:

@Anonymous There two the rewinnd and the button the takes you back

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The rewind button does seem to work but only in certain circumstances (that was actually news to me as I've just tried it 🙂 )

Use the arrow keys for moving around and going back or just use the exit button and start again.

[Leanne2023]

• I'm also having this issue an I pay Netflix through my subscription so annoying 

[Elaine641]

My Netflix is not loading in my main TV on the sky Q box 

[oldfella]

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@Elaine641 wrote:

My Netflix is not loading in my main TV on the sky Q box 

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Hi @Elaine641 

 Check the Software version on your Q box

Home - settings - System info - Software version

 https://www.sky.com/help/articles/sky-software-updates
if it is not update it.

Home - settings - System info - Highlght Software version and then select Setup and then select Update this box with latest Software.

[d401]

I have updated my software as suggested and my Netflix is still not working on my sky q box. Any other suggestions?

[team+bobbins]

Yeah I have the same issue. I don't want to have to unplug my sky box every time I want to watch Netflix. That fact I am paying for something I am not getting is not acceptable.