2507

Discussion topic: Netflix has encountered an error. Code: tvq-st-102

Reply
Reply
This message was authored by Laing1 This message was authored by: Laing1

Re: Netflix not opening

Posted by a Superuser, not a Sky employee. Find out more

@MeCH86 wrote:

I'm having the same issue and I think it's since I recently renewed and had the premium upgrade added for Netflix. Or could just be a coincidence, either way I can't actually watch it on either of my boxes 


@MeCH86 have you read the post above yours by @caesarome 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by caesarome This message was authored by: caesarome

Re: Netflix: Red Spinning Circle on Launch

Posted by a Superuser, not a Sky employee. Find out more

@Nickwestlake83 

The latest posts also contain a work around that should get it working again for you. The post marked as the answer from Sky also explains what to do so have you tried this ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by SeanC This message was authored by: SeanC

Re: Netflix: Red Spinning Circle on Launch

Thanks for every e that helped. Got it working now. 

Left all boxes switched off for 10 mins and tried again. The elusive kitchen Sky Q box has returned with Netflix. 🤔

This message was authored by Toyahlygo1989 This message was authored by: Toyahlygo1989

My Netflix on apps will not load

My Netflix is not loading on my apps

This message was authored by caesarome This message was authored by: caesarome

Re: My Netflix on apps will not load

Posted by a Superuser, not a Sky employee. Find out more

@Toyahlygo1989 

If you are seeing the red spinning circle then give this a try:


https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4691069/highlight/true#...


You can let Sky know about this via this form - https://forms.office.com/e/VGr0tUpv67

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Peter0564 This message was authored by: Peter0564

Re: Netflix issue

Since yesterday, 16/07/24, Netflix will not open on my TV. I get the never ending rotating circle but it does not load. It does work on all oterh devices just not the TV through my Sky Q box. Any suggestions?

This message was authored by Peter+Hutchinson This message was authored by: Peter+Hutchinson

Re: Netflix not opening

Got the same issue but only when trying to open netflix on my upstairs mini box started 2 nights ago
This message was authored by sad+face This message was authored by: sad+face

Re: Netflix: Red Spinning Circle on Launch

That was such a helpful reply. It was my son't email/password as he'd had Netflix before we took it to Sky! 

 

Have followed the advice and it is now working. Thanks everyone 🙂

This message was authored by Mary105 This message was authored by: Mary105

Re: Netflix: Red Spinning Circle on Launch

001 doesnt work still cant watch netflix but still paying for it.not happy sky

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Netflix not opening

Posted by a Superuser, not a Sky employee. Find out more

@Peter+Hutchinson 

The same advice applies to you. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Westminster1978 This message was authored by: Westminster1978

Re: Netflix: Red Spinning Circle on Launch

We have had no issues until about a month a go. 2 tvs and one day netflix works and then wr just get the whirring circle for a few days. It's so frustrating!!! Please can sky send a comment to all customers to advise on progress and only realised other have this issue when I googled today. 

This message was authored by Westminster1978 This message was authored by: Westminster1978

Re: Netflix: Red Spinning Circle on Launch

Will sky be refunding customers for the days that we can't watch Netflix in a month?

This message was authored by Westminster1978 This message was authored by: Westminster1978

Re: Netflix has not been loading properly for several months

Interesting responses. I see the problem we have is a wider problem. We never had an issue until we changed to Netflix with ads. I'm paying monthly for something that is a lottery whether it works! We don't have a TV that allows us to load separately so we are a bit stuck!

This message was authored by AliMaz1 This message was authored by: AliMaz1

Netflix not loading

Netflix just spinning. Won't load 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Netflix not loading

Posted by a Superuser, not a Sky employee. Find out more

@AliMaz1 

I've moved your post into the main thread discussing this. See the post currently marked as the answer (post 2) and other posts suggesting short term solutions. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion