Netflix: Red Spinning Circle on Launch

[Pg666]

Glad it helped. Apologies but I don't know who originally posted this solution but I'm also grateful to them. 

[Anonymous]

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@bmwgem wrote:

This is still an issue!! 
I've tried all the tips in the previous answers but still it's not working!

Think it's time to cancel with Sky and go direct

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That will not make the Netflix app on your Q box work anymore than paying Sky direct (besides costing more than through Sky).

If the 'remove the device from your Netflix account' trick doesn't work (I can't recall it not working for someone) then if you have a Smart TV or an Amazon Firestick for instance, simply use them. You generally get a better quality picture and sound anyway.

[Anonymous]

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@Pg666 wrote:

Glad it helped. Apologies but I don't know who originally posted this solution but I'm also grateful to them. 

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@Sam9999 

[Dorian4]

Netflix not responding on my mini box.That's all I'm having is the red circle going round and round but it's not going anywhere 

[oldfella]

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@Dorian4 wrote:

Netflix not responding on my mini box.That's all I'm having is the red circle going round and round but it's not going anywhere 

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Hi @Dorian4 

I have moved your post to this thread with an answer

[Pg666]

Hi. There was an earlier answer (from Sam999 I believe) on this that seems to work for most of us. I recommend you try signing in to Netflix thru a laptop or mobile Ie not Sky then try the following

If you cannot log into Netflix through SkyQ box:

1 - Log into Netflix via a web browser.

2 - Highlight your profile picture (Top right corner).

3 - Click on Account.

4 - Under the Security and Privacy option, click on Manage access and devices.

5 - Select the device name: (Sky UK Set-top box).

6 - Click on the "Sign out" option on the Sky UK Set-top box.

7 - Go to your SkyQ box and perform a complete power cycle on the SkyQ box (not just on standby mode)

8 - Launch the Netflix app on your SkyQ box.

If you manage to log into Netflix on the SkyQ box:

1 - While you are in your Netflix profile on the SkyQ box, scroll down and on the right hand corner and click on/select the 'Get Help'option.
2 - Sign out of Netflix.
3 - Sign back into Netflix (with your email address and password for your Sky Subcription if you don't have a separate subscription for Netflix). Alternatively, sign in with your Netflix credentials if you have a separate Netflix subscription.
4 - Power cycle (on and off) your SkyQ box. Make sure the power is completely out (not just on standy mode)

[gibboj]

Netflix not loading on main skyq box tried resetting box and refreshing app on hidden menu works on all other devices and tvs

[Kashif4]

My netflix is not working over a week

I have tried different options including pressing back buttons and play buttons etc without joy

Please assist 

[Daniel0210]

@Kashif4 

Are you seeing a red spinning circle at launch by any chance? 

[Daniel0210]

@gibboj 

Are you seeing a red spinning circle? 

[Trinab]

Netflix will not load - red circle going round and round

[Daniel0210]

@Kashif4 

Your post has been merged with a thread on the Netflix issue some customers are experiencing. See the post currently marked as the answer. 

[Heather57]

Netflix isn't working just a red circle spinning trying to load we've done a system update still nothing 

[Kevmac]

Mines the same. Skyqmini. Tried everything 

[Daniel0210]

@Heather57 @Kevmac 

Your posts have been merged with a thread on the Netflix issue some customers are experiencing. See the post currently marked as the answer.