Hi. There was an earlier answer (from Sam999 I believe) on this that seems to work for most of us. I recommend you try signing in to Netflix thru a laptop or mobile Ie not Sky then try the following
If you cannot log into Netflix through SkyQ box:
1 - Log into Netflix via a web browser.
2 - Highlight your profile picture (Top right corner).
3 - Click on Account.
4 - Under the Security and Privacy option, click on Manage access and devices.
5 - Select the device name: (Sky UK Set-top box).
6 - Click on the "Sign out" option on the Sky UK Set-top box.
7 - Go to your SkyQ box and perform a complete power cycle on the SkyQ box (not just on standby mode)
8 - Launch the Netflix app on your SkyQ box.
If you manage to log into Netflix on the SkyQ box:
1 - While you are in your Netflix profile on the SkyQ box, scroll down and on the right hand corner and click on/select the 'Get Help'option.
2 - Sign out of Netflix.
3 - Sign back into Netflix (with your email address and password for your Sky Subcription if you don't have a separate subscription for Netflix). Alternatively, sign in with your Netflix credentials if you have a separate Netflix subscription.
4 - Power cycle (on and off) your SkyQ box. Make sure the power is completely out (not just on standy mode)
