I have a SkyQ box but my Netflix just has the red spinning circle and has been like it for a couple.

[HelenQ17]

I have a SkyQ box. Netflix has the red spinning circle and won't launch. I have rebooted box a couple of times and refreshed the App. All my other Apps are working just fine and my internet is good. 
help please 

[Daniel0210]

@Jillboom 

See the post currently marked as the answer (post 2) and other temporary fixes mentioned at various points. 

[sophie250]

@Chloe-W22 when you say sign out of device through web browser can you advise the correct steps to try this? 

[Daniel0210]

@HelenQ17 

I've merged your post into the large thread discussing this issue that some customers are experiencing. See the post currently marked as the answer (post 2) and other possible temporary fixes. 

[Roberttglynn]

I've  refresh apps on sky q box but still can't get netflix to open just keep getting red spinning circle

[Daniel0210]

Same with your post @Roberttglynn I've merged it into the large thread discussing this issue that some customers are experiencing. See the post currently marked as the answer (post 2) and other possible temporary fixes. 

[Amelle93]

Have tried resetting the box, refreshing the apps, signing out of all devices and resetting internet box. Nothing has worked. 

[Td4]

Netflix is not loading up on my tv it's just stopped not been working for four days now 

[Anonymous]

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@sophie250 wrote:

@Chloe-W22 when you say sign out of device through web browser can you advise the correct steps to try this? 

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Go to your account online through a browser and sign in if necessary, from your portrait/avatar, go to 'Account', then 'Devices', then 'Access and Devices' and then sign out of all Sky devices listed.

The direct web address is:- netflix.com/manageaccountaccess

[Anonymous]

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/td-p/4428388/page/131

[Amelle93]

Done that too and nothing. 

[foxierowan]

Had this issue for over 6 months on the main skyQ box. Turning the box off and on, refreshing apps, unplugging etc does not work 9 times out of ten. 

Yet it's usually fine on the bedroom mini box....

It's really frustrating and the suggestions are always the same yet don't work.

[Anonymous]

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@foxierowan wrote:

Had this issue for over 6 months on the main skyQ box. Turning the box off and on, refreshing apps, unplugging etc does not work 9 times out of ten. 

Yet it's usually fine on the bedroom mini box....

It's really frustrating and the suggestions are always the same yet don't work.

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Except those aren't the suggestions so just look back a few posts.

[RaySavill]

Hi my name is Ray Savill & Netflix has stopped working on our sky account for the last 2 weeks I have done a software update on our sky q box but that hasn't solved it 

[ChrisB1812]

I followed all steps and still get a spinning wheel