Netflix: Red Spinning Circle on Launch

[sad+face]

@Anonymous Frustratingly Netflix does not recognise my Sky ID/Email  and just says no account found for this email address. Thanks for your advice though!

[Anonymous]

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@sad+face wrote:

@AnonymousFrustratingly Netflix does not recognise my Sky ID/Email  and just says no account found for this email address. Thanks for your advice though!

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Have you used different emails with Sky perhaps? I've got 3 I think, the Sky one, a Yahoo email and my Gmail one but for netflix our log in is the sons email as he had a netflix account before we switched to Q.

Try a password reset with ANY emails you have and see which works, you do have an online account due to your Sky sub for it.

[Anonymous]

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@Hammer1968 wrote:

The same with me, it's really annoying that I can't get it to load. Sky are about as useful as a chocolate teapot as well

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The fix is on page 1, 2nd post.

[PR72]

Netflix repeatedly never seems to be able to load when I try to access the app.

All other apps load fine, I have a brand new router so it's not router related issue.

Ive been through all the various procedures, turning off the Sky Q at the socket, reloading the Netflix app when I did manage to get it up and have downloaded Sky software update but still Netflix fails to load 

[Nafi1]

My Netflix isn't working, it is just showing the black background with the NETFLIX sign and the red buffering circle. I have turned everything off and left it for an hour, then turned it all back on... Same thing! Any help would be much appreciated.

[caesarome]

@Nafi1 

I have moved your post to this large topic where this issue is being discussed as it isn't related to Sky Go where you had posted. There is a possible fix here in the second post:

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4691069/highlight/true#...

[caesarome]

@PR72 

Have you tried this:

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4691069/highlight/true#...

[Jen7615]

Netflix has been intermittently working on Sky Q. When opening app from menu it just shows the 'circle' whirling round. Any ideas?

[caesarome]

@Jen7615 

As your issue isn't related to mobile apps I have moved it to the large topic already discussing this as a possible fix has been posted, so see the link in the post that is above yours.

[Mattreid26]

Last few months Netflix does not load on the main Sky Q box. The logo is there with a red spinning circle. It does however work upstairs on my Sky Q mini box. I have attempted everything Sky & other forums suggest to try but still nothing. Help

[caesarome]

@Mattreid26 

I have moved your post to this large topic where this issue is being discussed in the Sky Q forum. There is a possible fix here in the second post:

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4691069/highlight/true#...

[Tomo19871]

This worked for me @Pg666 thank you 👍

[Pg666]

That's great to hear. Enjoy

[Paul345]

Hi, I've got main Sky Q box downstairs and two miniboxes upstairs, Netflix on one of the upstairs miniboxes is just giving me the red spinning circle, the other upstairs minibox works ok. Tried unplugging box,  reset router, tried resetting apps, tried holding play/pause and back button for about 30secs. Is this likely a fault with the minibox?

[Kay1232]

Having the same problem netflix works fine on the small sky box in the other room but not the main skyQ box tv! Would love to inow what Sky are doing snout this