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This discussion topic is read only This discussion topic has been answered Discussion topic: Netflix has encountered an error. Code: tvq-st-102

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Avatar for BaileyGB
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This message was authored by: BaileyGB

Message posted on ‎17 Jun 2024 10:15 AM

Re: My Netflix isn’t working

@Lorrsine wrote:

On my tv. Circle just keeps turning. Everything else seems fine

Please read posts above yours....you answer will be there

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Message posted on ‎17 Jun 2024 04:06 PM

Netflix

Netflix will not load. The Netflix logo appears but the red loading circle just keeps turning and it won't load.

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This message was authored by: Daniel0210

Message posted on ‎17 Jun 2024 04:16 PM

Re: Netflix

Posted by a Superuser, not a Sky employee. Find out more

@Martin144 

I've moved your post to a thread already discussing this issue. Please see the post currently marked as the answer. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
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This message was authored by: Ruby27

Message posted on ‎17 Jun 2024 06:40 PM

Netflix not opening

My Netflix app won't open it hasn't done now for over a week, sometimes it did open on and off this is the longest it has not worked it is part of my package with sky

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Message posted on ‎17 Jun 2024 07:38 PM

Re: Netflix not opening

Posted by a Superuser, not a Sky employee. Find out more

@Ruby27 

I have moved your post to here where this issue is being discussed at length, the post marked as the answer from Sky says this is a known issue that will be fixed in a future software update.

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This message was authored by: swhxd06

Message posted on ‎17 Jun 2024 07:41 PM

Re: Netflix: Red Spinning Circle on Launch

Well I know I'm tempting fate, but mine appears to be working completely normally again. Could this mean that I've had the update? Only time will tell 🤞

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This message was authored by: AnnaMarie

Message posted on ‎17 Jun 2024 08:21 PM

Netflix is not coming on just the red circle continues to go round but won't come on to work

Netflix is not working for past number of days even if we reset sky q etc nothing it's the only app not working continues to just show Netflix icon that's it

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Message posted on ‎17 Jun 2024 08:33 PM

Re: Netflix is not coming on just the red circle continues to go round but won't come on to work

My Netflix is doing the same

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Message posted on ‎18 Jun 2024 06:31 AM

Re: My Netflix is not loading on my main Sky Q box

Hi all, Ive tried everthing and still daily issues loading Netflix through Sky Q Box. SKY GET THIS SORTED, ABSOLUTELY REDICULOUS !!!!

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This message was authored by: Chodley

Message posted on ‎18 Jun 2024 06:49 AM

Re: Netflix: Red Spinning Circle on Launch

Posted by a Superuser, not a Sky employee. Find out more

"Ridiculous"

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This message was authored by: Daniel0210

Message posted on ‎18 Jun 2024 07:06 AM

Re: My Netflix is not loading on my main Sky Q box

Posted by a Superuser, not a Sky employee. Find out more

@lifeat39 

It appears you haven't seen the post currently showing as the answer (post 2). 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: Chodley

Message posted on ‎18 Jun 2024 08:55 AM

Re: Netflix: Red Spinning Circle on Launch

Posted by a Superuser, not a Sky employee. Find out more

Yeah that sounds odd that the independent sub would be cheaper. Must be the SD version or with ads or both.

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This message was authored by: Anonymous

Message posted on ‎18 Jun 2024 09:00 AM

Re: Netflix: Red Spinning Circle on Launch

@Chodley wrote:

Yeah that sounds odd that the independent sub would be cheaper. Must be the SD version or with ads or both.

I think they mean cheaper without having to pay a Sky sub, as a sort of veiled threat, sort it or else?

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This message was authored by: Cc99

Message posted on ‎18 Jun 2024 10:14 AM

Netflix will not load

Netflix will not load red spinning wheel. Loads fine on mobile. 

only happening on sky. Reset router/ tv/sky box still won't load

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This message was authored by: caesarome

Message posted on ‎18 Jun 2024 10:48 AM

Re: Netflix will not load

Posted by a Superuser, not a Sky employee. Find out more

@Cc99 

I have moved your post to here where this is being discussed at length so this is the latest from Sky:

 

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4666628/highlight/true#...

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