Netflix capacity issue?

[TimmyBGood]

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@Alan329 wrote:

This suggests that at peak times there is a capacity issue which is not great when you can't use a service you are paying for.

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Possibly, but that's likely to be with the Netflix content distribution network rather than Sky.

[steed]

My nefllex isn't work on my sky q box but working everywhere els

[Laing1]

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@steed wrote:

My nefllex isn't work on my sky q box but working everywhere els

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@steed whats happening or what are you seeing when you try to open it 

[popacatapetal]

I'm having the same red spinning disk issue over the last few days but in my case thiseezes the q box and the only way out is to put the q box into standby and then switch on again.

Using the Netflix app on the smart tv instead.

[steed]

All fine now just had to pullmplug out for a minute or 2 the plug back in all working now

[Meems]

I've had to do this several times. It works well, then just won't load. After removing device from Netflix it works again... eventually. 

[Marieb202]

Mine isn't working red circle tried everything 😭

[Em80]

I e had this issue for the first time tonight, tried the answer thread solutions and it's not worked (the last one i could not get to work). Just tried unplugging the box and that has worked

[Marieb202]

It will work for one day then tomorrow you might have the same problem. I did the reboot of both boxes the internet and the sky box that worked but think this issue will be ongoing. 

[Manestream]

As above, doing the steps given may let it work for a day or if lucky several days but then the issue will come back. For us we had this constantly happening but for teh past month or 2 it suddenly vanished and was fixed, by means not by us. Which means this is deffinatly a sky/netflix issue and they should eventually get round sorting you out.

My worry is if they change something and everyone goes to kaka again. No ammount of us trying to sort things will work, they will be temporary and you MUST wait for sky to fix it.

[Anonymous]

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@Em80 wrote:

I e had this issue for the first time tonight, tried the answer thread solutions and it's not worked (the last one i could not get to work). Just tried unplugging the box and that has worked

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By the last one, do you mean the following:- 

Opt out of A/B test groups:

1. Log into Netflix via the web browser
2. Highlight your profile picture (Top right corner).
3. Click on Account.
4. Scroll to the bottom
5. Turn OFF test participation 
6. Reboot device.

If so what happens?

[Andrew_cusick]

TBH I couldn't find "test participation on my Account" ! - I do find that logging out of all attached machines and then a re-log in seems to clear whatever corruption seems to get in the way 

[BaileyGB]

"Test Participation" should be right at the bottom of the account page

[BaileyGB]

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@Andrew_cusick wrote:

TBH I couldn't find "test participation on my Account" ! - I do find that logging out of all attached machines and then a re-log in seems to clear whatever corruption seems to get in the way 

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Have you tried this?

1 - Log into Netflix via the web browser.

2 - Highlight your profile picture (Top right corner).

3 -  Click on Account.

4 - Under the Security and Privacy option, click on Manage access and devices.

5 - Select the device name: (it may be called SkyQ ......or Sky UK Set-top box).

6 - Select--> click on the "Sign out" option on the SkyQ ......or Sky UK Set-top box.

7 - Go to your SkyQ box and launch the Netflix app on your SkyQ box.

[Anonymous]

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@Andrew_cusick wrote:

TBH I couldn't find "test participation on my Account" ! - I do find that logging out of all attached machines and then a re-log in seems to clear whatever corruption seems to get in the way 

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