Netflix often not working on SkyQ

[HalcyonDays]

Red circle comes and goes.still. Details as sent as requested to Chloe Sky Emoployee who hopefully will solve this continuing issue

[AndreaBenner]

Update - Just tried to access.. I spoke too soon..!! RED CIRCLE OF DEATH IS BACK!!

Nice whilst it lasted..  Sad times..  😞

[lad13]

Hi - tried the workarounds and not currently working.

netflix SKUSKYFD1=00000000000010000000000734931

seriel number 0488853841C

let me know if you need any other info. Thx 

[Chodley]

---

@AndreaBenner wrote:

Update - Just tried to access.. I spoke too soon..!! RED CIRCLE OF DEATH IS BACK!!

Nice whilst it lasted..  Sad times..  😞

---

And did you try the suggested solutions in her post?

[AndreaBenner]

Not yet as I was busy so didn't get time.. But I will do..  Thanks..  😀

[melll1972]

I tried the solution in Sam's post as well as the answer provided.  No avail, still got the red circle.   

could we have an update on a solution rather than a workaround?  Looks to be app issue.  Getting similar with paramount, yet Disney, Prime and YouTube are all fine.  

very frustrating. 

[BaileyGB]

---

@melll1972 wrote:

I tried the solution in Sam's post as well as the answer provided.  No avail, still got the red circle.   

could we have an update on a solution rather than a workaround?  Looks to be app issue.  Getting similar with paramount, yet Disney, Prime and YouTube are all fine.  

very frustrating. 

---

Sam's post was a solution for many people. 

[lad13]

I had to turn off the box from the plug and restart the Q box and now able to get in to Netflix 

[Sue014]

Hi @Chloe-W22 , I am getting the same red spinning circle on Netflix as well. I turn the power off, use the 001 code via settings to refresh the apps, it works for a short time and then it happens again, it does not load.

[Anonymous]

---

@Sue014 wrote:

Hi @Chloe-W22 , I am getting the same red spinning circle on Netflix as well. I turn the power off, use the 001 code via settings to refresh the apps, it works for a short time and then it happens again, it does not load.

---

Try Sam's fix, it works more reliably than any others.

[melll1972]

Rather helpfully, it's working now.  Didn't need to do anything other than wait overnight.  Netflix came up with a fresh sign in (after Sam's attempted workaround), but it's working for the time being.  

[Chodley]

---

@melll1972 wrote:

Rather helpfully, it's working now.  Didn't need to do anything other than wait overnight.  Netflix came up with a fresh sign in (after Sam's attempted workaround), but it's working for the time being.  

---

Sorry, can you explain that again. You did nothing and it started working after waiting overnight but you also did the signout workaround?

[Zeus2006]

Netflix red circle still going round after I've done an app update it is making watching anything a real problem and costing monthly but not able to watch anything 

[Anonymous]

---

@Zeus2006 wrote:

Netflix red circle still going round after I've done an app update it is making watching anything a real problem and costing monthly but not able to watch anything 

---

Try the suggestions at:- 

https://helpforum.sky.com/t5/Sky-Q/Netflix-often-not-working-on-SkyQ/m-p/4516173/highlight/true#M621...

[Gerry2021]

Hi,

I have had the same problem, Netflix N and the spinning wheel. I have disconnect my Q box, a month ago this worked a few times for a while then same again, spinning wheel. Recently I had a visit from a Sky engineer - network issues that were resolved. She completly reset and rebooted my router.  All good for a few days then same problem again. So quick fix - disconnected the Q box and sometines the next day it works, for a while then back to the spinning wheel.

I have now found out from this forum how to refresh the app and done so. No joy still the spinning wheel.

So went back and refreshed the apps again, then when it was finished, I disconnected the Qbox - waited 30 seconds and then restarted. And after a few moments the spinning wheel stopped, then started again and then Netflix started properly. So going to check if this is a lasting fix  and come back to this forum.