Netflix has not been loading properly for several months

[Vimes123]

Monthly update; this is still broken and Netflix only loads about 50% of the time. Good job Sky.

[Ilya+Joaquin+Marc]

I've had the same problem for a few weeks. 

[Sarah2714]

I am constantly getting the loading page for Netflix and it just doesn't load! Have tried unplugging, have tried the hidden apps refresh, nothing is working, it's getting ridiculous now.

[Anonymous]

Welcome to my (and others) world 😞

A reboot is the only thing that will resolve it although not permanently, the last time I bothered it took all of 12 hours maximum before it fell over again.

I didn't know the Apps refresh can take 24 hours so I'm not sure of what use that is, it's made no difference to mine anyway.

https://helpforum.sky.com/t5/Sky-Q/Netflix-app-not-working-on-Sky-Q-001-settings-does-not-work/m-p/4...

[WestLondon1991]

Same issue for me - Netflix just spins and spins and never loads, clearly an issue with Sky. Is this being investigated? 

[Anonymous]

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@WestLondon1991 wrote:

Same issue for me - Netflix just spins and spins and never loads, clearly an issue with Sky. Is this being investigated? 

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Yes, one of the Sky employees got a couple of us at least to forward some details from the box to send to the technical team.

[Sarah2714]

Let's hope this helps then 😊

[Big+Dave+1985]

• I have the same as well, my netflix works perfectly fine on xbox and phone but constantly need to refresh apps or reset sky q. It's rubbish

[Emily+L-W]

I also had this problem then a message came up saying hold the play/pause button and the back button together for a good few seconds... it worked for me this time! Will try if it happens again, This only  happens on my main sky Q box not the minis in the bedrooms, and Its mainly at night when it's being used a lot... this is what I've noticed so 🤷‍♀️

[Anonymous]

"hold the play/pause button and the back button together for a good few seconds"

What does this do, it's not one I've seen before?

[Louisae88]

I'm having the same problem! Have done for weeks. Every other day I have to go through the process of switching the box off at the wall and waiting for it to reload - or try refreshing the apps. And its 50/50 whether either of those things work. Very annoying to not be able to reliably use the service we're paying for! Feels like a weird glitch Sky needs to fix  

[Sarah2714]

This is now getting ridiculous, it's happening constantly! 

[Anonymous]

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@Sarah2714 wrote:

This is now getting ridiculous, it's happening constantly! 

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Have you tried plugging out both the Q box and the broadband router from the wall (or flick the switch if there is one). Leave them off for at least 30 seconds and then plug just the router back in. Wait until it's fully rebooted and then plug the Q box back in and let it boot back up.

[NYS77]

I have just pressed the pause button and back button together and

now everything on Netflix is loading and playing ok. Thank you for the tip.👍🏼
I did update the apps but this did not take very long. I think it may have been the play/ pause + back button trick that worked. 

[MarkJ22]

I'm having the exact same issue. 

Netflix is fine in minis, direct to the TV, computer and phone.

It just starts then the red circle whirls forever.

All the other App channels are fine.

Come on Sky, there must be a fix for this!!!!!