Netflix freezing

[Markh1973]

I've got the same problem here if Sky can help with it. 

[Dudds]

Just FYI this is not a sky specific issue. I have a Roku tv and access Netflix through a different internet provider and am having the same issue with "Latest" menu... freezes instantly.

Appears to be an issue with the Netflix app itself on certain platforms. Just happened across this thread trying to search the issue.

[JonathanP22]

I have the same issue with Netflix freezing when you try to use Latest menu. Updating apps has made no difference 

[Chodley]

Yeah me too. Weirdly, I tested it quickly in the new and popular page and it seemed fine. I then forced a software update on my mini (versions did not change of either the Q software or the netflix software) and after that I could get it to happen.

But it doesn't happen immediately I go into that page, so that could be coincidence.

only seems to happen when I navigate onto  "coming soon" tiles like squid game. Only tested twice. I don't have to hit select on them to make it freeze.

only way I could get netflix to work again was to load another app to force it out of memory, same as @Bifta 

[KevNewMedia · Accepted solution]

Morning Everyone

Thank you very much for making us aware of this problem, and we apologise for the problem.

Our Support teams are currently investigating this problem, and we will update you as soon as we have more information.

In the meantime, I'll mark this post as answer, so people have the most up-to-date information. It doesn't mean it's fixed, it's so people know we are investigating.

[KS15]

I have the same issue either Netflix it freezes when you go into the latest section and scroll into coming next week

[AHall2]

A H Blyth 

[Jason+Rayner]

Exactly the same issue here

[fielder894]

I have the same issue , not just on sky though it does the same on my smart Tv as soon as you try and scroll right on the latest shows menu 

[Chodley]

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@fielder894 wrote:

I have the same issue , not just on sky though it does the same on my smart Tv as soon as you try and scroll right on the latest shows menu 

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Same on my Panasonic. Netflix have broken something.

[Anonymous]

This is happening on my Netflix through sky when you go to latest menu and it freezes, however when I log in to my Netflix on my ps5 it works fine? Someone needs to resolve this urgently as it's very frustrating 

[Chodley]

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@Anonymous wrote:

This is happening on my Netflix through sky when you go to latest menu and it freezes, however when I log in to my Netflix on my ps5 it works fine? Someone needs to resolve this urgently as it's very frustrating 

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It doesn't happen on iOS either but it definitely happens on more platforms than just SkyQ so yeah, Netflix need to resolve it. I wouldn't say it's critical though, there are other ways to get to the content than that menu.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Markh1973]

So does it mean its fixed now?

[G.k.s]

I've been able to scroll across without it freezing when I've tested 30 min ago.