NETFLIX app not working on Sky

[BaileyGB]

Hi Oldfella,

Is that where you can update through "system"?

[oldfella]

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@BaileyGB wrote:

Hi Oldfella,

Is that where you can update through "system"?

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Yes @BaileyGB 

To check which Sky box you have:

1. Press Home on your Sky Q remote.
2. Select Settings followed by System info.
3. Check your Hardware version and use the table in the link I posted to see which type of Sky Q box you have.

You’ll also be able to see whether you've got the right software version for your Sky box. If it doesn’t match what's in the table below, go to update your Sky box software.

[BaileyGB]

Thanks for that Oldfella,
.I checked and my software is up to date

[MarkJ22]

Theres a much longer thread about this exact issue Here. 

[BaileyGB]

Hi Kirsty,

I have a similar problem. I click on the Netflix app on my TV through Sky and it goes to the Netflix page with a spinning icon underneath which just continues to spin. 

I done what you said in the the previous post along with restating the sky box, unplugging it as well as the router. Typing in 001 to refresh the apps and still nothing happens.

Strangely enough, Netflix seems to work in the bedroom using our sky minibox. It's just Netflix doesn't work in the lounge using our main box.

Any ideas to fix this would be greatly appreciated.

Graham

[BaileyGB]

Thanks for that Mark....much appreciated.

[Chodley]

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@BaileyGB wrote:

Hi Kirsty,

I have a similar problem. I click on the Netflix app on my TV through Sky and it goes to the Netflix page with a spinning icon underneath which just continues to spin. 

I done what you said in the the previous post along with restating the sky box, unplugging it as well as the router. Typing in 001 to refresh the apps and still nothing happens.

Strangely enough, Netflix seems to work in the bedroom using our sky minibox. It's just Netflix doesn't work in the lounge using our main box.

Any ideas to fix this would be greatly appreciated.

Graham

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She asked above for a private message with some identifying info from the sky box to help them get to the bottom of this. Clearly they don't yet know how to fix it.

[BaileyGB]

Yeah....she contacted me just now asking for the info. Thanks 

[Deedee2370]

This worked for me!!!! Thank you 

[Anonymous]

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@Deedee2370 wrote:

This worked for me!!!! Thank you 

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What exactly worked though as you've not quoted anyone?

[BaileyGB]

Tried mine and still not working. Still got the spinning icon! 

[Kirsty+S27]

Thank you everyone for sending the details to me. They have been sent onto the team who are investigating this with Netflix. As soon as I have more information I will let you know. 

Thanks 

[BaileyGB]

Many thanks Kirsty

[Damo6634]

I just found a quick way round the Netflix not loading issue... I went on the edit my profile and then just scrolled down to 'done'. You then return to your profiles screen and select your profile. If you have a password input it and it should let you in. If not just repeat the previous steps.

Last night I only took one go but tonight I had to do it twice. 

I know it's not ideal but better than waiting for all your boxes to reset.

[Helena70]

Been having the same problem with Netflix for over a week, red circle just spinning and spinning. Tried most of the above, and what does work for us is the switching off of everything, and rebooting the hub for it to reconnect to Netflix, but every night?!? Can't do that, and shouldn't have to. Tried a chat with Netflix last night, and they assured me that this problem will be fixed within one week, and to use another device to watch Netflix (no!) and to please bear with them for the time being *sigh*

I'm now considering dispensing with the app via Sky and going direct with Netflix. I've done this with Paramount+ because I don't want Sky Cinema to access Paramount via Sky, BUT, when i did that I still had to go via Sky with Paramount+ to pay, so if that's anything to go by, I could be shooting myself in the foot doing the same with Netflix and ending up back at square one. Has anyone actually opted out of the Sky Netflix app and subscribed directly to Netflix and got a good result please? Thanks😊

What a palarva, but my thoughts are, it's nothing to do with our tv's or anything else, it's purely a problem between themselves, with the new fibre set up, some have it some don't, and therein lies the problem methinks.