Netflix on sky q will not load

[Colin0000]

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@WestLondon1991 wrote:

Same issue for me - Netflix just spins and spins and never loads, clearly an issue with Sky. Is this being investigated? 

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Yes, one of the Sky employees got a couple of us at least to forward some details from the box to send to the technical team.

[Sarah2714]

Let's hope this helps then 😊

[Big+Dave+1985]

• I have the same as well, my netflix works perfectly fine on xbox and phone but constantly need to refresh apps or reset sky q. It's rubbish

[Emily+L-W]

I also had this problem then a message came up saying hold the play/pause button and the back button together for a good few seconds... it worked for me this time! Will try if it happens again, This only  happens on my main sky Q box not the minis in the bedrooms, and Its mainly at night when it's being used a lot... this is what I've noticed so 🤷‍♀️

[Colin0000]

"hold the play/pause button and the back button together for a good few seconds"

What does this do, it's not one I've seen before?

[Louisae88]

I'm having the same problem! Have done for weeks. Every other day I have to go through the process of switching the box off at the wall and waiting for it to reload - or try refreshing the apps. And its 50/50 whether either of those things work. Very annoying to not be able to reliably use the service we're paying for! Feels like a weird glitch Sky needs to fix  

[Sarah2714]

This is now getting ridiculous, it's happening constantly! 

[Colin0000]

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@Sarah2714 wrote:

This is now getting ridiculous, it's happening constantly! 

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Have you tried plugging out both the Q box and the broadband router from the wall (or flick the switch if there is one). Leave them off for at least 30 seconds and then plug just the router back in. Wait until it's fully rebooted and then plug the Q box back in and let it boot back up.

[NYS77]

I have just pressed the pause button and back button together and

now everything on Netflix is loading and playing ok. Thank you for the tip.👍🏼
I did update the apps but this did not take very long. I think it may have been the play/ pause + back button trick that worked. 

[MarkJ22]

I'm having the exact same issue. 

Netflix is fine in minis, direct to the TV, computer and phone.

It just starts then the red circle whirls forever.

All the other App channels are fine.

Come on Sky, there must be a fix for this!!!!!

[Chodley]

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@MarkJ22 wrote:

I'm having the exact same issue. 

Netflix is fine in minis, direct to the TV, computer and phone.

It just starts then the red circle whirls forever.

All the other App channels are fine.

Come on Sky, there must be a fix for this!!!!!

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Have you tried what's in the post immediately above yours?

I've also never heard of this button combination before. I don't know what it's supposed to do.

[MarkJ22]

Yes

Tried all those ideas with no result!!!

[steve+bendell]

I have been having the same problem for weeks the unplugging used to work it doesnt now.  The stupid thing is it is only the main SkyQ box that has this issue the 2 mini boxoxes work fine,  doesn't make sense as the mini boxes are driven by the main box.

Fed up with sky issues and glitches, Virgin have just laid cables in my road, just waiting for it to go live and I'm off.

[MarkJ22]

I have the same. 

Turn the Q box off and then reboot. Works for a while then freezes again

Mini boxes are fine.

As far as I'm concerned it's definitely A sky q software issue And Sky should pull their fingers our and sort it!!!!

[Football1964]

I have this issue too and have to reboot sky Q box almost everytime i want to use Netflix.

Very frustrating and something needs to be done about it.