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Discussion topic: My tv package contract runs out in may

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This message was authored by Louise45 This message was authored by: Louise45

My tv package contract runs out in may

I'd like to know as my tv package contract will be over in May, is it possible to keep my broadband on its own as I'm still in contract till 2024? The reason I'm asking as I'm not at home alot and dont see the point in renewing the tv . 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: My tv package contract runs out in may

Posted by a Superuser, not a Sky employee. Find out more

@Louise45 

Yes, you can keep your Broadband subscription. You need to contact Sky to reduce any part of your Sky TV package or cancel it completely giving the required notice of 31 days. Remember, the latest T’s and C’s for TV subscriptions explicitly state you can only cancel within a minimum discounted term if Sky agree to it. If they do allow it you’ll end up paying off the rest of the discounted term.
Select ‘Need more help’ at the bottom of the following link which will lead to a phone number.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link should include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by ringing or writing in.

If you cancel correctly you should receive a confirmation email from Sky.

If you’re cancelling Sky Q totally don’t forget it’s very important that you keep you proof of posting indefinitely when you return the box(es) as Unipart are not quick at telling Sky you have sent equipment back. Return packaging will be sent out towards the end of your notice period.


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Louise45
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This message was authored by Louise45 This message was authored by: Louise45

Re: My tv package contract runs out in may

Sky cinema & signature doesn't end till May this year,(so I can inform them in April , for the 30 days notice) I pay for disney and netflix .

Thank you, that's a good relief as my son plays xbox .

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