I'd like to know as my tv package contract will be over in May, is it possible to keep my broadband on its own as I'm still in contract till 2024? The reason I'm asking as I'm not at home alot and dont see the point in renewing the tv .
Yes, you can keep your Broadband subscription. You need to contact Sky to reduce any part of your Sky TV package or cancel it completely giving the required notice of 31 days. Remember, the latest T’s and C’s for TV subscriptions explicitly state you can only cancel within a minimum discounted term if Sky agree to it. If they do allow it you’ll end up paying off the rest of the discounted term. Select ‘Need more help’ at the bottom of the following link which will lead to a phone number. https://www.sky.com/help/articles/cancel-sky-tv#contact-leave (Make sure the flag in the bottom right corner is the correct one ie; UK or ROI). UK customer ~ The link should include an email link and also a Message Us option (which is normally available between 9am and 7.30pm). ROI customer ~ it’s only by ringing or writing in.
If you cancel correctly you should receive a confirmation email from Sky.
If you’re cancelling Sky Q totally don’t forget it’s very important that you keep you proof of posting indefinitely when you return the box(es) as Unipart are not quick at telling Sky you have sent equipment back. Return packaging will be sent out towards the end of your notice period.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards and NOT via Direct Messaging ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
