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Discussion topic: Sky box is missing

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This message was authored by Isko This message was authored by: Isko

Sky box is missing

My sky box is missing,has been stolen ..

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This message was authored by oldfella This message was authored by: oldfella

Re: Sky box is missing

Posted by a Superuser, not a Sky employee. Find out more

@Isko wrote:

My sky box is missing,has been stolen ..


Hi @Isko 

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent

https://www.sky.com/help/home 

 

Looks like you also need the police 

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky box is missing

Posted by a Superuser, not a Sky employee. Find out more

@Isko 

 

Unfortunately as Q boxes are loaned to subscribers, Sky may choose to charge you for its loss (which is why they advise the hardware should be covered by household insurance).

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Melancholic This message was authored by: Melancholic

Re: Sky box is missing

@Isko 

 

When you say "lost/stolen", is it in transit from Sky or from your address?

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Sky Stream and whole home.
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