My sky Engineer turned up yesterday but could not fix the problem as I needed a satellite plug. I sp

[Quinntoons]

My sky engineer turned up yesterday and could not fix the problem as I needed a satellite plug and he didn't have one
I spoke to Sky technical person who said he would arrange another visit with the plug to sort the problem out

He said he would ring me yesterday and that was at 10:44 and I have had no phone call ringing me back I have, however, had a text saying that my Sky visit is cancelled. I don't understand what's happening.

[Mister_Dalek]

@Quinntoons 

You'll need to ring Sky. A "satellite plug" is not standard terminology. Sounds like the engineer didn't know what they were doing. 

[oldfella · Accepted solution]

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@Quinntoons wrote:

My sky engineer turned up yesterday and could not fix the problem as I needed a satellite plug and he didn't have one
I spoke to Sky technical person who said he would arrange another visit with the plug to sort the problem out

He said he would ring me yesterday and that was at 10:44 and I have had no phone call ringing me back I have, however, had a text saying that my Sky visit is cancelled. I don't understand what's happening.

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Hi @Quinntoons 

Do you have your own Satellite dish or are you on a Communal system?

[Quinntoons]

Sadly communal 

[Quinntoons]

Communal one

[oldfella]

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@Quinntoons wrote:

Communal one

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Hi @Quinntoons 

Communal installations usually mean that an Adapter is required in the distribution system.

There are Sky Multiple Development Unit (MDU) Engineers that are trained to work on these systems.  That's possibly why the installer you had couldn't deal with your issues.

You need to contact Sky directly to sort your problem