My replacement SKY Q box crashing and whirring overnight

[DaveKang]

Sky engineer visit today.

Completed same set up as Dobbo180 - including new V3 1tb box.

They have no more new V3 2tb boxes apparently.

Will let you know how it goes.

[SJBird]

How did you book your engineer appointment?

I was given one during an online chat that was end of August (2 months away, and we're on hols) so I tried to change online yesterday but there were no other slots available at all and I so had to cancel.

So, I'm back to square one where this all started with a box that crashes every couple of days.... 😞

[DaveKang]

Through cancellations - explained issue and was put through to tech support who arranged the engineer visit.

[Dobbo180]

@SJBird 

my appt was booked when on the phone to tech support.

It was quite far in advance which i wasn't happy with but i was advised on the phone that i could go on the My Sky app, and you can view the appt in the my orders section. I was advised to regularly check to see if i could reschedule it - as closer slots become available regularly - sure enough i checked the app every day and managed to reschedule through the app to an earlier appt. 

[DaveKang]

2 days on from installation and no issues to report whatsoever.

The 1tb V3 box is also a lot faster and more responsive than the 2tb V2 boxes sky had sent out via DPD previously.

[diesel71]

Good news. How is your network setup? Are you using Ethernet or switched to WiFi as others have done?

[DaveKang]

Ethernet only - mini box as well.

The sky engineer turned off the WiFi in the hidden menu on both the main box and mini box.

[MarkJordan]

Be really interested to see how this goes. I have all 4 mini boxes on Ethernet and main box on WiFi. The box is one of those sent out as a replacement via DPD

No daily box resets since

[SJBird]

So, I finally received a new 1TB Sky Q box today and have just set it up. Only problem is it doesn't have any of the apps - no Iplayer, Netflix, nothing!

Any ideas..?

[Laing1 · Accepted solution]

---

@SJBird wrote:

So, I finally received a new 1TB Sky Q box today and have just set it up. Only problem is it doesn't have any of the apps - no Iplayer, Netflix, nothing!

Any ideas..?

---

@SJBird you could try refreshing the apps in the engineers menu

To enter the engineers menu do the follow
press the home button then scroll down to setting and hi-light
do not press select/enter but press 001 then select this takes you into the engineers menu

scroll down to apps > refresh

It can take up to. 24 hours but it will s usually less