My replacement SKY Q box crashing and whirring overnight

[Track+worker]

Only a few days 

Will admit the sky q is a bit more slicker etc but no good if you have to keep resetting the box!

Also EE don't charge for one multi room box. 

I'm £45 better off a month and got TNT sports in as well as the full sky package 😁

[DaveKang]

Disabling WiFi did not work.

Box had crashed again this morning.

Will call sky again today - either cancel or ask for a 'new' box not the  reconditioned V2 versions they have been sending.

[Dobbo180]

Mine for once didn't crash overnight - but - it did crash while watching Sky TV yesterday evening.

I managed to bring my engineers appointment forward to 20th June now. 

[DaveKang]

I do have a cabled connection.

Latest box arrived yesterday (lost count of replacement number).

Box stuck in standby this morning.

[Addie15]

Update-We are closing this session now but if there is anything further you need help with, please do not hesitate to get in touch. Thanks.

[Track+worker]

Totally agree. 

Sky was totally unhelpful and as I was out of contract I ended with sky

Went with EE TV on the full works package and saving £40 a month. 

[SJBird]

Don't close it down - the issue is common and not resolved.

I've been through eveything the Sky Tech team do including software update, settings changes and a scan. But the box still crashes every day. Its my 5th replacement box.

So they've booked an engineer to come on August 23rd - not for 2 months!!!!

Very poor service - having worked in the telco sector previously I suggest everyone on this forum contacts OFCOM this week with a formal complaint. 

Sadly that is the only way Sky will take this seriously.  

Contact OFCOM with a formal complaint.

I've now been through the 

[DaveKang]

Please don't close thread as not resolved.

Spoke to sky cancellations last week and was put through to the technical team.

Sky engineer coming with a 'new' box on 1 July.

The person in technical confirmed that the boxes I had received before were reconditioned and not new.

Will let you know how it goes on the 1st - not very confident of a resolution though.

[Chodley]

That post is referring to a specific out-of-band private messaging escalation being closed, not the thread.

[DaveKang]

My engineer visit is next week - I will feedback on how it goes.

I have had eight of the reconditioned V2 2TB sky q boxes now - all have had the same issue.

I think it is s no coincidence that the 'new' box you have received is having no issues despite being installed in exactly the same way.

Apparently the only way to get a 'new' box is by arranging an engineer visit.

[Dobbo180]

@DaveKang I did ask my engineer if it was a brand new box he was giving me or a reissued box he said he didn't know and couldn't tell. He said Sky used refurbished boxes

It was packaged inside a new looking cardboard box - but not in any sort of polythene wrapping - it had a new remote and cables/power lead. 

The key thing he said was to try a 1TB box as in his experience the 2TBs were sensitive and more prone to issues. 

Fingers crossed for your engineer visit. 

[SJBird]

Good luck! Let us know how you get on. Mine is a wired ethernet connection as the wifi connection on Sky Q was so awful, so i dont know if this suggested change will help that?

[JonB146]

4.5hrs and ok.......

[Dobbo180]

Further to my last post on here (which was that I didn't want to tempt fate but since my engineers visit I have had no further issues) - i am very happy  to report positive news that I still am enjoying Sky without these dreaded issues.

So that's a good 10 days now without any issues. See my previous post for what the engineer did that worked for me. 

I just wanted to offer anyone affected hope for a solution. 

[JonB146]

I have booked a sky engineer for 10th July. Good luck everybody!