48inch OLED SAMSUNG TV - apps are not fooling the screen

[anita+db]

hi I've just taken delivery of an OLED 48 inch screen Samsung  all the programs are absolutely fine filling the screen to the edge.

However when I use go to the apps i.e. Netflix , iPlayer etc the programs have a black bar on the top and the bottom I don't really want to change the screen size on my new TV because that will affect the rest of the programs I'm sure please advise 

[GD1]

@anita+db  Are you refering to apps on the TV or your Sky Q box?

It should also be noted that depending on content on a given app the screen resolution may likely be correct and is shown as intended

.

[anita+db]

Currently it's showing the black top & bottom via SkyQ box and through the TV ON 

[anita+db]

Plus it's on a 16:9 resolution 

[GD1]

@anita+db  Which app or apps are affected, is this on specific programmes?

[nigea99]

hi @anita+db 

What resolution is your SKY Q box set to ?

Home - Settings - Setup - Audio Visual -Picture Resolution

[anita+db]

On sky app it's on 2160 

[PandJ2020]

What are you watching?  As 1.85:1 or 2.35:1 (etc.) programmes will have black bars.

[anita+db]

It appears it seems to be affecting Netflix & IPlayer , Prime video ,plus some adverts are being affected  

ITVX is ok 

[anita+db]

Picture resolution on the TV setting it's 16.9 on sky setting picture resolution is 2160 8. Bit

[nigea99 · Accepted solution]

@anita+db 

As @PandJ2020 says what are you watching.

I have just tried a few different programmes/films in Netflix on my SKY Q box, Firestick & TV apps - they all work the same for me

Some do have black bars top & bottom as they were shot in a different ratio (noticable on THe new film The Six Tripple Eight) whereas the TV Series CSI (series 10 #1) that I checked fills the screen.

A lot of content is not shot in 16:9 ratio which the TV is

BTW We do recommend using the TVs own apps as these usually have Dolby Vision (not sure about Samsung) & are optimsed for the TV (also if you have a Surround System capable of Atmos this)

[anita+db]

Thanks just checked both of your suggested programs and yes match yours stated -  again tried the same 2 on TV apps and same as Sky Q - how annoying a brand new TV does this - thank you anyway 

[nigea99]

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@anita+db wrote:

Thanks just checked both of your suggested programs and yes match yours stated -  again tried the same 2 on TV apps and same as Sky Q - how annoying a brand new TV does this - thank you anyway 

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hi @anita+db 

It all depends on the the content shot

Many Older TVs will  stretch , Squeeze  or Crop the picture so that you always filled the screen

Modern 4K Tvs will not do this but instead add black bars either Top & bottom (or Left & Right for older 4:3 content)

By adding the black bars you are seeing the picture in the screen ratio that the makers intended

it may seem a bit strange if you are not used to it. 

I have always preferred to see content in the ratio it was shot in

[PandJ2020]

Your TV may have the option to 'zoom'.  It will fill the screen by chopping bits off.

[nigea99]

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@PandJ2020 wrote:

Your TV may have the option to 'zoom'.  It will fill the screen by chopping bits off.

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Although I think many TVs don't have this option when the source is 4K/2160p -

My Panasonic  doesn't allow Aspect to be changed with such inputs