Sky Q box keeps dropping network connection

[NPA61]

We have a sky box connected to a samsung tv with our BT internet router in a separate room. Network connection has been fine until last week or so. I am now having to reset connection multiple times per day. I have switched tv off and restarted, to no avail. I also note similar issues with mini box connection in other rooms too with mini boxes. This is becoming rather tedious.  Any ideas please to resolve? Thanks 

[Quoman7 · Accepted solution]

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@NPA61 wrote:

We have a sky box connected to a samsung tv with our BT internet router in a separate room. Network connection has been fine until last week or so. I am now having to reset connection multiple times per day. I have switched tv off and restarted, to no avail. I also note similar issues with mini box connection in other rooms too with mini boxes. This is becoming rather tedious.  Any ideas please to resolve? Thanks 

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Hi @NPA61 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, then do the same with any Mini boxes?

[NPA61]

I tried this as well as repairing the tvs together.  All good now. Thanks 

[Sixer72]

Any suggestions 

[Gill64]

I too tried this didn't work so tried connecting an Ethernet cable to make sure Q box and router worked. All good so disconnected and tried to reconnect again and this time successfully connected with WiFi. Mini box connection also successful.

Just need to sort out pixelation issues now! 

[wanblue1]

Had a very stable internet connection to the Sky Q from our Airband fibre connection.

Arranged for a replacement SkyQ mini as the old one was getting very hot.  Plugged in and worked immediately which is really good ..... however, immediately knocked out internet connection to the main SkyQ box.

Tried setting fixed IP on the box, assigining a fixed IP on the router, letting it just use DHCP, resetting network connection on the SkyQ, both with wifi and ethernet.  Seems to connect OK for 2-5 minutes then looses the connection again.  Have tried hard resets on the router and SkyQ. - Anyone got any other suggestions?

Very frustrating and making me consider if Sky if really worth the hassle, given it costs C£80 per month and we watch BBC, Disney, Netflix and Paramount more than Sky content anyway.

[Royston22]

When watching Apps - my Sky Q box can drop the WiFi connection every five minutes or so. While at the same time, in the same room and on the same WiFi connection, I can watch the same Apps on my iPad with no issues. I've tried the disconnect/reconnect router, QBox stuff and the issue remains. Having to re input my WiFi password every five minutes is ridiculous. Is it the QBox?