My new Sky Q mini box won’t connect to the main box and I can’t get to speak to Sky Support

[Tom1973]

Just got a new Sky Q mini box but it won't connect to the main box, said to be a broadband issue and said to need an IP address. Can't get to speak with anybody from Sky which is not helpful. 
any ideas? 

[nigea99]

---

@Tom1973 wrote:

Just got a new Sky Q mini box but it won't connect to the main box, said to be a broadband issue and said to need an IP address. Can't get to speak with anybody from Sky which is not helpful. 
any ideas? 

---

May I suggest you restart both  your Router & Main box

The first thing is to restart your Router

Then when it is back restart your main SKY Q box :

Use the remote to place it into standby mode
Then remove the power to it (either switch off at mains or remove the power plug)
Wait at least 30s
Then re-apply the power & wait for it to fully restart - this may take a few minutes.

Once the main box is restarted try connecting your new Mini box again.

[oldfella]

---

@Tom1973 wrote:

Just got a new Sky Q mini box but it won't connect to the main box, said to be a broadband issue and said to need an IP address. Can't get to speak with anybody from Sky which is not helpful. 
any ideas? 

---

Hi @Tom1973 

Assume you are Carrying out a Network reset on the mini.

Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

[JohnLeda]

Thanks its been driving me mad this issue.