My new Sky Q box

[MONKEYMAGIC78]

Hi, 

A sky engineer fitted my new Sky Q box the other day. After he had left we noticed he had put in a 1tb box when I had paid £99 for a 2tb box. I called Sky and said I would keep the 1tb box and could they refund my £99, they said ok.

The next day I had a voice message asking me to send a picture of the 1tb box otherwise i would not receive my money back. I have no problem with sending pictures of it, only they didn't say where to send the pictures?

[oldfella · Accepted solution]

---

@MONKEYMAGIC78 wrote:

Hi, 

A sky engineer fitted my new Sky Q box the other day. After he had left we noticed he had put in a 1tb box when I had paid £99 for a 2tb box. I called Sky and said I would keep the 1tb box and could they refund my £99, they said ok.

The next day I had a voice message asking me to send a picture of the 1tb box otherwise i would not receive my money back. I have no problem with sending pictures of it, only they didn't say where to send the pictures?

---

Hi @MONKEYMAGIC78 

I have escalated your post to Sky.
You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Greenfingers001]

Thanks for escalating this. We’ve sent @MONKEYMAGIC78 an invite to chat.