Posted by a Superuser, not a Sky employee. Find out more
@RoseS45that is a Glass/stream remote which doesn't have a record function. Are you sure you have Sky Q?
.................................................................................................................... Sky Q 1TB UHD LG TV Sky Mobile Sky Max Full Fibre 500 broadband
Should all SKY Q customers be able to record. If so, how do I record from my remote as it doesn't have an R? Thanks!
@RoseS45 all sky Q remotes have a record button, it being the red button. See below..
If yours doesn't, please attach a photo.
.................................................................................................................... Sky Q 1TB UHD LG TV Sky Mobile Sky Max Full Fibre 500 broadband
Posted by a Superuser, not a Sky employee. Find out more
@RoseS45that is a Glass/stream remote which doesn't have a record function. Are you sure you have Sky Q?
.................................................................................................................... Sky Q 1TB UHD LG TV Sky Mobile Sky Max Full Fibre 500 broadband
Posted by a Superuser, not a Sky employee. Find out more
@RoseS45Looks like they sent you the wrong remote. Was it a replacement ?
Just to be sure, could you please post a picture of your Sky box.
.................................................................................................................... Sky Q 1TB UHD LG TV Sky Mobile Sky Max Full Fibre 500 broadband
@GillianK if you have Sky Q then that is the wrong remote that is a Sky Glass remote and wont work for recording on Sky Q you will need to get a Sky Q remote
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi Sky Broadband Hub/SR203, Sky Ultrafast broadband Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Posted by a Superuser, not a Sky employee. Find out more
@GillianK Do you have Sky Q or Sky Stream? Can you post apicture of the box you have?
Like you I'm a customer here, Sky Employees are clearly identified as such. 43" Glass TV & Puck Whole Home Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
my nan has recently got sky however the remote doesnt have R button, could she request for remote control that does have Record button on it as she doesnt really use apps etc
my nan has recently got sky however the remote doesnt have R button, could she request for remote control that does have Record button on it as she doesnt really use apps etc
Does your Nan have a SKY Q box which is connected to a Satellite dish via 2 cables (or 1 if using a communal Feed) or just a small box called SKY Stream that connects to wifi/the internet ?
