16

Discussion topic: My Sky Q box doesn’t have an R for record

Reply
This message was authored by RoseS45 This message was authored by: RoseS45

My Sky Q box doesn’t have an R for record

Should all SKY Q customers be able to record. If so, how do I record from my remote as it doesn't have an R? Thanks!


Best Answers
This message was authored by Doc5907 This message was authored by: Doc5907 Answer

Re: My Sky Q box doesn’t have an R for record

Posted by a Superuser, not a Sky employee. Find out more

@RoseS45that is a Glass/stream remote which doesn't have a record function. Are you sure you have Sky Q?

....................................................................................................................
Sky Q 1TB UHD
LG TV
Sky Mobile
BT Broadband

View this Answer within the discussion

Reply

All Replies

This message was authored by oldfella This message was authored by: oldfella

Re: My Sky Q box doesn’t have an R for record

Posted by a Superuser, not a Sky employee. Find out more

@RoseS45 wrote:

Should all SKY Q customers be able to record. If so, how do I record from my remote as it doesn't have an R? Thanks!


Hi @RoseS45 

oldfella_0-1682017168184.jpeg


14 is the record button

This message was authored by Doc5907 This message was authored by: Doc5907

Re: My Sky Q box doesn’t have an R for record

Posted by a Superuser, not a Sky employee. Find out more

@RoseS45 wrote:

Should all SKY Q customers be able to record. If so, how do I record from my remote as it doesn't have an R? Thanks!


@RoseS45  all sky Q remotes have a record button, it being the red button. See below..

 

Capture.JPG

 

If yours doesn't, please attach a photo.

....................................................................................................................
Sky Q 1TB UHD
LG TV
Sky Mobile
BT Broadband
RoseS45
Topic Author
This message was authored by RoseS45 This message was authored by: RoseS45

Re: My Sky Q box doesn’t have an R for record

image.jpg

This message was authored by Doc5907 This message was authored by: Doc5907 Answer

Re: My Sky Q box doesn’t have an R for record

Posted by a Superuser, not a Sky employee. Find out more

@RoseS45that is a Glass/stream remote which doesn't have a record function. Are you sure you have Sky Q?

....................................................................................................................
Sky Q 1TB UHD
LG TV
Sky Mobile
BT Broadband
RoseS45
Topic Author
This message was authored by RoseS45 This message was authored by: RoseS45

Re: My Sky Q box doesn’t have an R for record

That's the remote I received - can't see an R?! 

This message was authored by Doc5907 This message was authored by: Doc5907

Re: My Sky Q box doesn’t have an R for record

Posted by a Superuser, not a Sky employee. Find out more

@RoseS45Looks like they sent you the wrong remote. Was it a replacement ?

 

Just to be sure, could you please post a picture of your Sky box.

....................................................................................................................
Sky Q 1TB UHD
LG TV
Sky Mobile
BT Broadband
This message was authored by GillianK This message was authored by: GillianK

Re: My Sky Q box doesn’t have an R for record

I have same remote control how do I record on it 

16956679056099002313992320966958.jpg

This message was authored by Laing1 This message was authored by: Laing1

Re: My Sky Q box doesn’t have an R for record

Posted by a Superuser, not a Sky employee. Find out more

@GillianK wrote:

I have same remote control how do I record on it 

16956679056099002313992320966958.jpg


@GillianK if you have Sky Q then that is the wrong remote that is a Sky Glass remote and wont work for recording on Sky Q you will need to get a Sky Q remote 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by GD1 This message was authored by: GD1

Re: My Sky Q box doesn’t have an R for record

Posted by a Superuser, not a Sky employee. Find out more

@GillianK  Do you have Sky Q or Sky Stream?   Can you post  apicture of the box you have?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by SophieMannion This message was authored by: SophieMannion

Re: My Sky Q box doesn’t have an R for record

Hello

 

my nan has recently got sky however the remote doesnt have R button, could she request for remote control that does have Record button on it as she doesnt really use apps etc

This message was authored by nigea99 This message was authored by: nigea99

Re: My Sky Q box doesn’t have an R for record

Posted by a Superuser, not a Sky employee. Find out more

@SophieMannion wrote:

Hello

 

my nan has recently got sky however the remote doesnt have R button, could she request for remote control that does have Record button on it as she doesnt really use apps etc


hi @SophieMannion 

 

Does your Nan have a SKY Q box which is connected to a Satellite dish via 2 cables (or 1 if using a communal Feed) or just a small box called SKY Stream that connects to wifi/the internet ?

This message was authored by SophieMannion This message was authored by: SophieMannion

Re: My Sky Q box doesn’t have an R for record

It connects to satellite dish

This message was authored by nigea99 This message was authored by: nigea99

Re: My Sky Q box doesn’t have an R for record

Posted by a Superuser, not a Sky employee. Find out more

@SophieMannion wrote:

It connects to satellite dish


Strange that she doesn't have a record button - can you check Posts 3 & 4 on this discussion & confirm which the remote looks likes

This message was authored by SophieMannion This message was authored by: SophieMannion

Re: My Sky Q box doesn’t have an R for record

She got remote control same as post 4

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion