Multiple issues on SkyQ box

[Rob+Mab]

My main Sky Q box appears to be faulty.

The issue started with recordings freezing and stuttering during playback. It then began affecting live TV as well, with messages saying: “There is a technical fault with this channel. Please try again later.”

The box has also become very slow and unresponsive. At times it will not change channel at all, and the on-screen preview window has gone black. I have already power-cycled the box by switching it off at the mains and restarting it, but the problem keeps returning.

At the moment the fault appears intermittent, but it is continuing to recur.

HOW do I book an engineer or get a replacement box please ?

[Me134]

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@Rob+Mab wrote:

My main Sky Q box appears to be faulty.

The issue started with recordings freezing and stuttering during playback. It then began affecting live TV as well, with messages saying: “There is a technical fault with this channel. Please try again later.”

The box has also become very slow and unresponsive. At times it will not change channel at all, and the on-screen preview window has gone black. I have already power-cycled the box by switching it off at the mains and restarting it, but the problem keeps returning.

At the moment the fault appears intermittent, but it is continuing to recur.

HOW do I book an engineer or get a replacement box please ?

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Check the answer given by Lettice here:- 

https://helpforum.sky.com/t5/Sky-Q/Broken-Sky-Q-box/td-p/4866343

Take especial note of the advice to remove the viewing card and to have the old box ready for the doorstep swap.

[Daniel0210]

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@Rob+Mab wrote:
It then began affecting live TV as well, with messages saying: “There is a technical fault with this channel. Please try again later.”

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@Rob+Mab 

Try the troubleshooting on this link.

https://www.sky.com/help/articles/there-is-a-technical-fault-with-this-channel 

[Harsh75]

After an hour my SkyQ box restarts itself and turns the TV off too. It restated both Q and TV but a few times both shutdown. I think there is a fault with SkQ box. Please advise 

[PandJ2020]

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@Harsh75 wrote:

Please advise 

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Yes, sounds like a fault with your box.