@Rob+Mab wrote:
My main Sky Q box appears to be faulty.
The issue started with recordings freezing and stuttering during playback. It then began affecting live TV as well, with messages saying: “There is a technical fault with this channel. Please try again later.”
The box has also become very slow and unresponsive. At times it will not change channel at all, and the on-screen preview window has gone black. I have already power-cycled the box by switching it off at the mains and restarting it, but the problem keeps returning.
At the moment the fault appears intermittent, but it is continuing to recur.
HOW do I book an engineer or get a replacement box please ?
Check the answer given by Lettice here:-
https://helpforum.sky.com/t5/Sky-Q/Broken-Sky-Q-box/td-p/4866343
Take especial note of the advice to remove the viewing card and to have the old box ready for the doorstep swap.
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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub (WiFi disabled)
Pair of TP-Link Deco BE65's in AP mode used for WiFi access, main Deco hardwired to Max hub
2 Windows desktop PC's hardwired to each Deco, everything else using the Deco WiFi
