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Discussion topic: I can’t get the sky remote to operate the tv volume

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This message was authored by Sam2020 This message was authored by: Sam2020

I can’t get the sky remote to operate the tv volume

Hi

my sky remotes do not operate the tv volume any longer. I have tried to reprogram them but it doesn't seem to work. My main sky box is okay but neither of the sky q mini boxes will work. I believe there is some sort of update required?


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This message was authored by oldfella This message was authored by: oldfella Answer

Re: I can’t get the sky remote to operate the tv volume

Posted by a Superuser, not a Sky employee. Find out more

@Sam2020 wrote:

Hi

my sky remotes do not operate the tv volume any longer. I have tried to reprogram them but it doesn't seem to work. My main sky box is okay but neither of the sky q mini boxes will work. I believe there is some sort of update required?


Hi @Sam2020 

When you press 1 & 3 together you must make sure that you are pointing your remote at the mini box (not the TV).

Try completly resetting your mini Bluetooth remotes.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the mini box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

 

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This message was authored by Chodley This message was authored by: Chodley

Re: I can’t get the sky remote to operate the tv volume

Posted by a Superuser, not a Sky employee. Find out more

Doubt it

 

So they worked with these TVs before? What are they?

This message was authored by oldfella This message was authored by: oldfella Answer

Re: I can’t get the sky remote to operate the tv volume

Posted by a Superuser, not a Sky employee. Find out more

@Sam2020 wrote:

Hi

my sky remotes do not operate the tv volume any longer. I have tried to reprogram them but it doesn't seem to work. My main sky box is okay but neither of the sky q mini boxes will work. I believe there is some sort of update required?


Hi @Sam2020 

When you press 1 & 3 together you must make sure that you are pointing your remote at the mini box (not the TV).

Try completly resetting your mini Bluetooth remotes.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the mini box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

 

This message was authored by raygee This message was authored by: raygee

Re: I can’t get the sky remote to operate the tv volume

Yesterday we were upgraded to Sky Q and the installer paired the sky remote to the tv and last night it all worked fine. Today the sky remote volume buttons do not control the volume on the tv . I have tried holding down buttons 1 and 3 but keep getting the message 'setup unsuccessful' . I have also tried holding down 7 and 9 to helpt the reset but that doesn't work either. Help!

This message was authored by raygee This message was authored by: raygee

Re: I can’t get the sky remote to operate the tv volume

I've managed to make it pair by holding the remote 2 inches from the sky box and pressing 1 and 3 together!

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