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Discussion topic: Minute text on sky q.

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This message was authored by Kitte This message was authored by: Kitte

Minute text on sky q.

Hi

i have recently changed from a 39" tv to a 32", 40" being too big for my room and 39" are no longer made. I now find, that the programme guide is impossible to read, subtitles as well, but there is no provision  on SkyQ to alter the size of the text.

I find this most annoying and Sky obviously don't care about elderly people with poorer eye sight.


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This message was authored by nigea99 This message was authored by: nigea99 Answer

Re: Minute text on sky q.

Posted by a Superuser, not a Sky employee. Find out more

@Kitte wrote:

Hi@Superuser

I definitely have the high contrast on as well as having moved the tv closer to where I sit.

The biggest problem is the EPG to be fair, so I will have to buy a tv magazine I guess !

The configuration of my  lounge and furniture prevents me from having anything bigger, the difference in width was 10cm and the feet would not have fitted on my corner tv stand.


hi @Kitte 

 

With the most recent Software update you can now increase the size of the EPG

 

Unfortunately I think it is limited the EPG and maybe a coupe of other places

 

Go to Home - Settings - Accessibility - Screen Magnifier

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This message was authored by MightyQuinn This message was authored by: MightyQuinn

Re: Minute text on sky q.

Posted by a Superuser, not a Sky employee. Find out more

Hi @Kitte 

 

 I suppose sitting closer to the TV is your only option. How about the high contrast setting for the TV Guide Home -> Settings -> Accessibility -> High contrast to see if that helps.
https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

 

You should note that modern 40" TVs are generally smaller than old 39" TVs as the bezel (edge) is considerably smaller.

Kitte
Topic Author
This message was authored by Kitte This message was authored by: Kitte

Re: Minute text on sky q.

Hi@Superuser

I definitely have the high contrast on as well as having moved the tv closer to where I sit.

The biggest problem is the EPG to be fair, so I will have to buy a tv magazine I guess !

The configuration of my  lounge and furniture prevents me from having anything bigger, the difference in width was 10cm and the feet would not have fitted on my corner tv stand.

This message was authored by nigea99 This message was authored by: nigea99 Answer

Re: Minute text on sky q.

Posted by a Superuser, not a Sky employee. Find out more

@Kitte wrote:

Hi@Superuser

I definitely have the high contrast on as well as having moved the tv closer to where I sit.

The biggest problem is the EPG to be fair, so I will have to buy a tv magazine I guess !

The configuration of my  lounge and furniture prevents me from having anything bigger, the difference in width was 10cm and the feet would not have fitted on my corner tv stand.


hi @Kitte 

 

With the most recent Software update you can now increase the size of the EPG

 

Unfortunately I think it is limited the EPG and maybe a coupe of other places

 

Go to Home - Settings - Accessibility - Screen Magnifier

Kitte
Topic Author
This message was authored by Kitte This message was authored by: Kitte

Re: Minute text on sky q.

No such thing as screen magnifier under accessibility on Sky Q !!!!

This message was authored by nigea99 This message was authored by: nigea99

Re: Minute text on sky q.

Posted by a Superuser, not a Sky employee. Find out more

@Kitte wrote:

No such thing as screen magnifier under accessibility on Sky Q !!!!


I guess it is possible that the latest release (Q270) has not reached your box yet. 

 


I am not too sure if it is availble for manual download: 

 

To  refresh  follow the  first few steps on this link
Software update 

 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Minute text on sky q.

Posted by a Superuser, not a Sky employee. Find out more

@nigea99 

I'm not sure the rollout has started yet.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by adizz This message was authored by: adizz

Re: Minute text on sky q.

I have updated the magnification and it works!  I am sight impaired and can now read the guide from my chair and the picture is also sharper and deeper colour.

Kitte
Topic Author
This message was authored by Kitte This message was authored by: Kitte

Re: Minute text on sky q.

Hi, I have got the updated version now too, but it is far too large for me. I was expecting  to be able to select a size that suited me. I need to be able to see a section of the guide at a glance, not just a few letters. Maybe your need is greater than mine ?

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Minute text on sky q.

Posted by a Superuser, not a Sky employee. Find out more

@Kitte 

That is the option being offered. If I remember correctly it is 150%. There's no in between setting. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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