0

Discussion topic: Mini box not working

Reply
Avatar for Jodikevin
Level 1 icon
What's this?
This message was authored by: Jodikevin

Message posted on ‎10 Jun 2023 12:15 PM

Mini box not working

Hi .. my mini box has stopped working. I have tried turning it off and back on. I've tried rebooting my internet. The rest of my sky is work perfectly.

Report post
Post 1 of 3
347 Views
0 Likes
Reply
Reply

All Replies

Avatar for Laing1
Level 16 icon
What's this?
Superuser
This message was authored by: Laing1

Message posted on ‎10 Jun 2023 12:22 PM

Re: Mini box not working

Posted by a Superuser, not a Sky employee. Find out more
@Jodikevin wrote:

Hi .. my mini box has stopped working. I have tried turning it off and back on. I've tried rebooting my internet. The rest of my sky is work perfectly.

@Jodikevin Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

rebooting your mini box 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Report post
Post 2 of 3
343 Views
Reply
Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎10 Jun 2023 12:22 PM

Re: Mini box not working

Posted by a Superuser, not a Sky employee. Find out more

@Jodikevin 

Perhaps try rebooting the main Sky Q box, then when that is fully up and running again do the same with the mini box. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Report post
Post 3 of 3
342 Views
Reply
Reply