10 Jun 2023 11:45 AM
No sound on any channels
10 Jun 2023 11:58 AM
Posted by a Superuser, not a Sky employee. Find out more
@Nannijan wrote:
No sound on any channels
hi @Nannijan
First thing is to check that HDMI cable is propely connected at both ends
If your TV (or SOundbar) is not cable of decoding Dolby Digital, double check the setting in
Home - Settings - Setup - Audio Visual
Digital audio output HDMI
is set to Normal
If still no joy I suggest a full power down restart of both your SKY Box & then, if still having problems. your TV:
Use the remote to place it into standby mode
Then remove the power to it (either switch off at mains or remove the power plug)
Wait at least 30s
Then re-apply the power & wait for it to fully restart - this may take a few minutes.
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