Mini box constantly disconnecting

[19sean87]

Glad it's not just me having this issue. 

So frustrating. 

Is there any one from sky lurking in these forums that would care to comment?  

[ChristopherD72]

So... I have an update.

I noticed that my main Sky Q box had stuttering playback when recording live TV. So I ordered a replacement main Sky Q box on the basis that there was a problem with the hard drive.

I have had the replacement for a week now and the connection between the replacement main box and Sky Q mini-box has not dropped once.

Fingers crossed but this seems to be a problem with the hardware in the main Sky Q box which seems to have been solved with a replacement. SKY MUST KNOW ABOUT THIS!!!

[McCrae1818]

Having this issue where the sky mini works for a while then disconnects from main sky q box. I,ve tried resetting etc but nothing seems to work. Is anyone from sky able to offer a permanent solution.

[DublinSportsFan]

When multroom box gets plugged out it loses connection and bluescreens when powered back on. I have to reconnect it from the network settings of the main Sky Q box and reboot the multroom box to get it back. Is this normal?.

[McCrae1818]

Yes it's normal. Had that many issues with my mini box I've now got rid of it as SKY were no help in resolving. 

[Imiceman]

I'm also having the same problem. Was having it when on sky broadband, switched to a different provider at the end of December, and all was well for a while, but the last couple of weeks is been utterly dreadful. We have the main box in the lounge, mini in the dining room and mini in the extension bedroom. The one in the bedroom is now continually losing its connection back to the main box. 

It's utterly unusable.

[DublinSportsFan]

You might need network plugs to improve signal in the bedroom.

Rebooting the router weekly may help too. 

[andyb29]

Hi, how did you order a new box. I am having this problem and it is driving m mad,

[ChristopherD72]

Just say that your main box isn't working. I had a year of problems with my mini-box and it turned out that it was the main box. As soon as I got a new main box all the problemas were solved.

[andyb29]

Thank you, just spoke to them and they are sending out a replacement box. Hope it works as it's a complete pain.

Thanks for your help