12

Discussion topic: Loyal Sky TV Customer for 17 years!!

Reply
This message was authored by Bundy+Bob This message was authored by: Bundy+Bob

Loyal Sky TV Customer for 17 years!!

So after 17 years of being a skyTV customer I have made the decision to leave- mainly as the broadband/WiFi connection I get from the sky black hub is so rubbish especially given I gave FFTP and subscribe to their Gigafast plan!

I have had Sky Q for many years - I paid several hundred pounds for. Sky's 2TB box and also for several mini's many years and contracts ago. 
Having moved to EE my WiFi speeds from their router and extenders/mesh are more than twice as fast as that I was getting from the crap sky router for the same speed plan of 900mbps download.

So after trialling the EE Broadband and TV I decided to cancel my Sky Q TV which was at the end of its contract - only to be told I had to return all the equipment including the boxes I paid for all those years ago!! Is this right?? And was told if I didn't I would be charged for anything unreturned!!

Certainly felt like a slap in the face for a very loyal customer who has spent many many thousands of pounds with Sky over the years! Will squash any thoughts of returning to Sky in the future anyway!!


Best Answers
This message was authored by nigea99 This message was authored by: nigea99 Answer

Re: Loyal Sky TV Customer for 17 years!!

Posted by a Superuser, not a Sky employee. Find out more

@Bundy+Bob wrote:

So after 17 years of being a skyTV customer I have made the decision to leave- mainly as the broadband/WiFi connection I get from the sky black hub is so rubbish especially given I gave FFTP and subscribe to their Gigafast plan!

I have had Sky Q for many years - I paid several hundred pounds for. Sky's 2TB box and also for several mini's many years and contracts ago. 
Having moved to EE my WiFi speeds from their router and extenders/mesh are more than twice as fast as that I was getting from the crap sky router for the same speed plan of 900mbps download.

So after trialling the EE Broadband and TV I decided to cancel my Sky Q TV which was at the end of its contract - only to be told I had to return all the equipment including the boxes I paid for all those years ago!! Is this right?? And was told if I didn't I would be charged for anything unreturned!!

Certainly felt like a slap in the face for a very loyal customer who has spent many many thousands of pounds with Sky over the years! Will squash any thoughts of returning to Sky in the future anyway!!


hi @Bundy+Bob 

 

unfortunately it is correct. 

You never own SKY Q equipment & it belongs to SKY and has to be returned when you cancel

Any fees you paid are 'admin' fees not purchase.

It is detailed in the 'fine print'

 

Sorry to be the bearer of this news - that said it is useless to you (or others) anyway  once the subscription is cancelled as it needs an active subscription

View this Answer within the discussion

Reply

All Replies

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Loyal Sky TV Customer for 17 years!!

Posted by a Superuser, not a Sky employee. Find out more

@Bundy+Bob  You never brought the Q hardware as your terms and conditions clearly explained the equipment was loaned to you for the duration of subscription and must be returned upon cancellation 

 

what you paid were non refundable activition fees not a permanent purchase price 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Loyal Sky TV Customer for 17 years!!

Posted by a Superuser, not a Sky employee. Find out more

@Bundy+Bob 

The T's and C's you agreed to state Sky Q boxes are loaned to the customer and must be returned at the termination of the subscription. 

However we understand that under certain circumstances Sky won't request the return of certain Sky Q boxes which is a very recent change and doesn't apply in all cases.

 

If they have requested the return, packaging will be sent out towards the end of the 31 day notice period.

 

 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by nigea99 This message was authored by: nigea99 Answer

Re: Loyal Sky TV Customer for 17 years!!

Posted by a Superuser, not a Sky employee. Find out more

@Bundy+Bob wrote:

So after 17 years of being a skyTV customer I have made the decision to leave- mainly as the broadband/WiFi connection I get from the sky black hub is so rubbish especially given I gave FFTP and subscribe to their Gigafast plan!

I have had Sky Q for many years - I paid several hundred pounds for. Sky's 2TB box and also for several mini's many years and contracts ago. 
Having moved to EE my WiFi speeds from their router and extenders/mesh are more than twice as fast as that I was getting from the crap sky router for the same speed plan of 900mbps download.

So after trialling the EE Broadband and TV I decided to cancel my Sky Q TV which was at the end of its contract - only to be told I had to return all the equipment including the boxes I paid for all those years ago!! Is this right?? And was told if I didn't I would be charged for anything unreturned!!

Certainly felt like a slap in the face for a very loyal customer who has spent many many thousands of pounds with Sky over the years! Will squash any thoughts of returning to Sky in the future anyway!!


hi @Bundy+Bob 

 

unfortunately it is correct. 

You never own SKY Q equipment & it belongs to SKY and has to be returned when you cancel

Any fees you paid are 'admin' fees not purchase.

It is detailed in the 'fine print'

 

Sorry to be the bearer of this news - that said it is useless to you (or others) anyway  once the subscription is cancelled as it needs an active subscription

Bundy+Bob
Topic Author
This message was authored by Bundy+Bob This message was authored by: Bundy+Bob

Re: Loyal Sky TV Customer for 17 years!!

Understood, yet won't return to Sky TV if I had to "re-loan" the boxes. If only they had a decent router I wouldn't have considered leaving in the first place!!

This message was authored by MightyQuinn This message was authored by: MightyQuinn

Re: Loyal Sky TV Customer for 17 years!!

Posted by a Superuser, not a Sky employee. Find out more

Hi @Bundy+Bob   See Page 5 of the T&Cs you had to agree to when you took out a Sky Q subscription Sky Q Contracts.

Please note that ownership does not pass to you, even if you pay the non-return fee.

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Loyal Sky TV Customer for 17 years!!

Posted by a Superuser, not a Sky employee. Find out more

@Bundy+Bob wrote:

Understood, yet won't return to Sky TV if I had to "re-loan" the boxes. If only they had a decent router I wouldn't have considered leaving in the first place!!


@Bundy+Bob  you could have kept tv and just switched internet 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
Bundy+Bob
Topic Author
This message was authored by Bundy+Bob This message was authored by: Bundy+Bob

Re: Loyal Sky TV Customer for 17 years!!

I have had loads of issues trying to use Sky Q with non Sky broadband in the past - although I've managed it! 
Just wanted to keep it all straight forward but just can't get the full benefit of high speed FTTP connections with Sky broadband equipment compatible with Sky Q.

This message was authored by Chodley This message was authored by: Chodley

Re: Loyal Sky TV Customer for 17 years!!

Posted by a Superuser, not a Sky employee. Find out more

@SKY1992bf wrote:

@Bundy+Bob wrote:

Understood, yet won't return to Sky TV if I had to "re-loan" the boxes. If only they had a decent router I wouldn't have considered leaving in the first place!!


@Bundy+Bob  you could have kept tv and just switched internet 


Could have just bought a wifi mesh. I haven't used the wifi (or the hardware at all come to think of it) on an ISP provided router for over 10 years.

Bundy+Bob
Topic Author
This message was authored by Bundy+Bob This message was authored by: Bundy+Bob

Re: Loyal Sky TV Customer for 17 years!!

I had a TP Deco XE75 Pro mesh but used the black Sky router - on average I got WiFi speeds 300-500mbps at the router.

Now with EE triband router and their own supplied mesh/entenders  I'm getting WiFi speeds of 600-800mbps at the router.

This message was authored by Chodley This message was authored by: Chodley

Re: Loyal Sky TV Customer for 17 years!!

Posted by a Superuser, not a Sky employee. Find out more

Serious question - why would you run the router's wifi AND the mesh? The router can't participate in the mesh and just risks introducing contention surely?

Bundy+Bob
Topic Author
This message was authored by Bundy+Bob This message was authored by: Bundy+Bob

Re: Loyal Sky TV Customer for 17 years!!

The Sky routers WiFi was turned off - just the WiFi from the mesh!

This message was authored by Chodley This message was authored by: Chodley

Re: Loyal Sky TV Customer for 17 years!!

Posted by a Superuser, not a Sky employee. Find out more

@Bundy+Bob wrote:

The Sky routers WiFi was turned off - just the WiFi from the mesh!


You can perhaps understand why the phrase

 

"on average I got WiFi speeds 300-500mbps at the router."

 

led me to conclude otherwise 😁

 

so each router, connected to the same mesh via ethernet, gave those two different results with otherwise entirely identical device testing (location, background activity, test software, device wifi hardware etc)

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion