Discussion topic: Lost internet connection on Sky Q

This message was authored by: BarTug · ‎29 May 2023

Have lost Internet connection on main TV and via mini Q box. Have reset multiple times over past few days but it won't accept password despite it definitely being entered correctly. Can still get Sky on main TV but lost it on other TV upstairs via mini box. Can you help please?

This message was authored by: Quoman7 · ‎29 May 2023

@BarTug wrote:

Have lost Internet connection on main TV and via mini Q box. Have reset multiple times over past few days but it won't accept password despite it definitely being entered correctly. Can still get Sky on main TV but lost it on other TV upstairs via mini box. Can you help please?

Hi @BarTug Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot, then do the same with the Mini box?

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I used to have superpowers… But a therapist took them away.

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This message was authored by: Quoman7 · ‎29 May 2023

@BarTug wrote:

Have lost Internet connection on main TV and via mini Q box. Have reset multiple times over past few days but it won't accept password despite it definitely being entered correctly. Can still get Sky on main TV but lost it on other TV upstairs via mini box. Can you help please?

Hi @BarTug Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot, then do the same with the Mini box?

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I used to have superpowers… But a therapist took them away.

This message was authored by: Laing1 · ‎29 May 2023

@BarTug wrote:

Have lost Internet connection on main TV and via mini Q box. Have reset multiple times over past few days but it won't accept password despite it definitely being entered correctly. Can still get Sky on main TV but lost it on other TV upstairs via mini box. Can you help please?

@BarTug Who is your broadband supplier ?

I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

This message was authored by: BarTug · ‎29 May 2023

Many Thanks for your advice.

I disconnected and reconnected BT router as you suggested and pleased to say it worked. So all's well again👍🎈

Discussion topic: Lost internet connection on Sky Q

Lost internet connection on Sky Q

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