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Discussion topic: Lost ITV1 HD

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This message was authored by Toptyke This message was authored by: Toptyke

Lost ITV1 HD

I've lost ITV1 HD (channel 103), either it is pixelated, frozen or the Sky Q box says there is a problem with the satellite system.  No other channels affected, no bad weather.

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This message was authored by GD1 This message was authored by: GD1

Re: Lost ITV1 HD

Posted by a Superuser, not a Sky employee. Find out more

@Toptyke  Work through this link at the end there should be an option to book an engineer https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-live-tv/no-satellite-signal/articl...

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Lost ITV1 HD

Posted by a Superuser, not a Sky employee. Find out more

@Toptyke 
A “no satellite signal” message relates to your Sky Q box, so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.

If you’re on a communal dish you’ll need to liaise with your landlord or building management company who will deal directly with their approved engineers.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Toptyke
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This message was authored by Toptyke This message was authored by: Toptyke

Re: Lost ITV1 HD

Thanks for your reply.  Having checked everything over and found no obvious cause I have booked an engineer.  Earliest I could get is 28th June!

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