13 Jun 2024 12:35 PM
I've lost ITV1 HD (channel 103), either it is pixelated, frozen or the Sky Q box says there is a problem with the satellite system. No other channels affected, no bad weather.
13 Jun 2024 12:37 PM - last edited: 13 Jun 2024 12:42 PM
Posted by a Superuser, not a Sky employee. Find out more@Toptyke Work through this link at the end there should be an option to book an engineer https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-live-tv/no-satellite-signal/articl...
13 Jun 2024 12:42 PM
Posted by a Superuser, not a Sky employee. Find out more@Toptyke
A “no satellite signal” message relates to your Sky Q box, so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.
If you’re on a communal dish you’ll need to liaise with your landlord or building management company who will deal directly with their approved engineers.
16 Jun 2024 11:45 AM
Thanks for your reply. Having checked everything over and found no obvious cause I have booked an engineer. Earliest I could get is 28th June!
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