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Discussion topic: Im having problems with my sky box and snini boxs

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This message was authored by: ianmarie

Message posted on ‎16 Jun 2024 10:25 AM

Im having problems with my sky box and snini boxs

My sky q mini box's  looses connection and the main box  gas come up with hard drive problems 

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎16 Jun 2024 10:37 AM

Re: Im having problems with my sky box and snini boxs

Posted by a Superuser, not a Sky employee. Find out more

@ianmarie  Have you tried the steps here https://www.sky.com/help/articles/sky-q-hard-disk-error-messages

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: PandJ2020

Message posted on ‎16 Jun 2024 11:05 AM

Re: Im having problems with my sky box and snini boxs

Posted by a Superuser, not a Sky employee. Find out more

If the HD is having issues then the mini's will fail (as the signal is buffered on the HD before sending to the mini).

 

A failed HD is usually fatal - follow the link above but a replacement box will likely be required.  Remember to remove your viewing card when the box is swapped...

I am just another Sky customer and my views are my own even if you don't like the answers
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