Discussion topic: Lost ITV1 HD
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Message posted on 13 Jun 2024 12:35 PM
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Lost ITV1 HD
I've lost ITV1 HD (channel 103), either it is pixelated, frozen or the Sky Q box says there is a problem with the satellite system. No other channels affected, no bad weather.
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Message posted on 13 Jun 2024 12:37 PM - last edited: 13 Jun 2024 12:42 PM
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Re: Lost ITV1 HD
@Toptyke Work through this link at the end there should be an option to book an engineer https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-live-tv/no-satellite-signal/articl...
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 13 Jun 2024 12:42 PM
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Re: Lost ITV1 HD
@Toptyke
A “no satellite signal” message relates to your Sky Q box, so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.
If you’re on a communal dish you’ll need to liaise with your landlord or building management company who will deal directly with their approved engineers.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 16 Jun 2024 11:45 AM
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Re: Lost ITV1 HD
Thanks for your reply. Having checked everything over and found no obvious cause I have booked an engineer. Earliest I could get is 28th June!
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