Lightning Strike

[Scotslassxx]

Morning

We had a lightning strike last night and now have no sky. Trying to a hold of sky has been exhausting so thought i would try on here.  Any advice on how we get this issue fixed.

[Daniel0210 · Accepted solution]

@Scotslassxx 

Before you call Sky have you tried another electrical device in the plug socket? If you need to call Sky, if you already have a Sky Mobile or a Sky Talk landline call free by just dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

Be aware that as with most large companies nowadays the start will be automated.

[Scotslassxx]

Thank you, tried all this last night and still nothing, trying to get a contact number has been unsuccessful as just keep getting a message advising it can be fixed on the online community!!!!

[Daniel0210]

@Scotslassxx 

Sky will point you towards the forums as a first option but if your box has been damaged by the strike you will need to persevere in calling Sky now that they are open. 

[lettice]

It could be your Sky Q box is not powering on as it has become stuck in a standby state

Maybe worth trying the Sky Q recovery procedure from power off as described in step 3 here;
https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-equipment/sky-q-box-wont-turn-on...

[Scotslassxx]

A month for an engineer to arrive, what a joke!!!!! Definitely won't be continuing with Sky now.

[PandJ2020]

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@Scotslassxx wrote:

A month for an engineer to arrive, what a joke!!!!! Definitely won't be continuing with Sky now.

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When it's fixed they should apply a credit from the date you reported the issue.  (But you'll probably have to phone to get it)