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This discussion topic has been answered Discussion topic: Broadband (not sky) keeps losing connection with Sky 1

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This message was authored by: Jayne0307

Message posted on ‎12 Jun 2023 07:35 AM

Broadband (not sky) keeps losing connection with Sky 1

My sky Q box keeps flashing between connected / not connected to broadband. I have a different ISP

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This message was authored by: Invisiblename Answer

Message posted on ‎12 Jun 2023 08:00 AM - last edited: ‎12 Jun 2023 08:01 AM

Re: Broadband (not sky) keeps losing connection with Sky 1

Posted by a Superuser, not a Sky employee. Find out more

Have you tried re-starting your router by turning it off, then on again? Then restart your Sky Q by turning it off at the wall socket

I am just another Sky customer!

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Avatar for Invisiblename
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Superuser
This message was authored by: Invisiblename Answer

Message posted on ‎12 Jun 2023 08:00 AM - last edited: ‎12 Jun 2023 08:01 AM

Re: Broadband (not sky) keeps losing connection with Sky 1

Posted by a Superuser, not a Sky employee. Find out more

Have you tried re-starting your router by turning it off, then on again? Then restart your Sky Q by turning it off at the wall socket

I am just another Sky customer!
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