Issues with Q box

[Lynne521]

I need a telephone number in order to speak to someone from Sky regarding my Q box. It's got to the stage where we are having to switch it off and reset at least once a week otherwise either lipsync is way out on recordings or we cannot get the channels list up. We have had it for many years and want to enquire whether we can have a new one.

Thank you for any help you can give me. Lynne

[Daniel0210]

@Lynne521 

If you end up having to call Sky you can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, otherwise you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you back to the forum. Stay on the line as long as possible and don’t hang up.

[Lynne521]

Thank you, will try this.

[oldfella]

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@Lynne521 wrote:

I need a telephone number in order to speak to someone from Sky regarding my Q box. It's got to the stage where we are having to switch it off and reset at least once a week otherwise either lipsync is way out on recordings or we cannot get the channels list up. We have had it for many years and want to enquire whether we can have a new one.

Thank you for any help you can give me. Lynne

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Hi @Lynne521 

If you haven't already it might be worth trying a Reset Settings in the Q box hidden menu.
It may bring more life into your Q box.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.