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Discussion topic: Sky Q saying speakers off

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This message was authored by: Marsd

Sky Q saying speakers off

Hi there,

Got sky q box installed this week and go to use it today and sound isn't working for sky and it says speakers off. Anyone got any advice?

We have a control 4 system so I don't know whether it needs to be updated or something before new sky q box works. Picture working fine on one TV and fuzzy on another TV. Many thanks.

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This message was authored by: oldfella

Re: Sky Q saying speakers off

Posted by a Superuser, not a Sky employee. Find out more

@Marsd wrote:

Hi there,

Got sky q box installed this week and go to use it today and sound isn't working for sky and it says speakers off. Anyone got any advice?

We have a control 4 system so I don't know whether it needs to be updated or something before new sky q box works. Picture working fine on one TV and fuzzy on another TV. Many thanks.


Hi @Marsd 

This is a message from your TV.

It looks your TV set has been switched to External Audio Speakers.

Check your TV set settings for Audio Output.

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