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Discussion topic: Intermittent connectivity issue with Sky Q mini box with ethernet connection

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This message was authored by crunchiefrog This message was authored by: crunchiefrog

Intermittent connectivity issue with Sky Q mini box with ethernet connection

Hi all, hope someone can help me out.

 

My ISP is Plusnet and I have installed a Deco mesh system with 2 dics - but I don't use wi-fi to connect up my Sky Q boxes, as it just didn't get along with the Decos.

 

This is my current set up:

 

Router upstairs in the bedroom

Main Sky Q box in the living room

Mini box 1 in the same bedroom as the router

Mini box 2 in another bedroom

 

Main box is connected to the router via a tp-link AV1000 adapter and works perfectly.

Mini box 1 is connected directly to the router via an ethernet cable and works perfectly.

Mini box 2 is connected to the router via a tp-link AV1000 adapter and works for some of the time, but will complain about losing connectivity to the main Sky Q box quite often.

 

I have gone into the "secret" Settings menu and disabled wi-fi on all 3 boxes.

 

The only difference between mini box 1 and 2 is that 2 uses the tp-link adapter, so logically I suppose that is the problem - but I don't understand how the main box can be 100% fine all the time using a tp-link where mini box 2 isn't.

 

Any suggestions as to what is going on and how to fix it would be very gratefully received.

 

Much obliged!