Discussion topic: 1st minibox does not work since having a 2nd fitted

This message was authored by: DawnFraser · ‎17 Oct 2023

Since we had a 2nd mini box fitted our first mini box does not work

This message was authored by: Chodley · ‎17 Oct 2023

Any more detail, like what it does, where they are located, how they're connected, how you set the new one up?

This message was authored by: Daniel0210 · ‎17 Oct 2023

Which main Sky Q do you have?

The original 1TB (non-UHD) Sky Q box only allows one mini to be in use. To check if you have the non UHD 1TB box check in:-
Home - Settings - System Info - Hardware Version
If it shows as 32Cxxx then you have a non UHD 1TB that only supports 1 active mini box.

All 2TBs and the UHD/HDR 1TB permit two mini boxes.

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This message was authored by: Chodley · ‎17 Oct 2023

Good point. Forgot about that!

Discussion topic: 1st minibox does not work since having a 2nd fitted

1st minibox does not work since having a 2nd fitted

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