ITV Catch Up on Sky Q missing soaps

[Kaz90]

Have been away and now trying to catch up on some programmes via catch up function on Sky Q - when looking at ITV there are a number of programmes not showing - as an example there are no Coronation Street or Emmerdale episodes since last Wednesday - any ideas why?

[Sue99t]

Same for me on Skygo app - this happens every so often with no explanation why. Can anyone shed any light on this please? 

[PandJ2020]

I guess it's a question for ITV...  aren't they on ITVX?

[oj01]

It's the same on Sky+HD.

I've reported this to Viewer Relations (viewerR@sky.uk) this morning.

The more email's they get, the more they're likely to react.

[Sue99t]

They are on ITVX but you get adverts on there unless you pay a subscription. I will email as suggested by oj01. Thanks

[Invisiblename]

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@Sue99t wrote:

They are on ITVX but you get adverts on there unless you pay a subscription. I will email as suggested by oj01. Thanks

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Maybe that's your answer!

[oj01]

Had a reply from Viewer Relations which basically says that ITV occasionally suffer backlogs such as this and it's a matter of waiting for them to provide the missing content.

They did, naturally, suggest using ITVx instead, although acknowledged that isn't available to me on a Sky+HD Box.

[Sue99t]

Thanks. I had a similar email but not as much detail as yours so thanks for the update. 😊

[1Anonymous1]

• ---

  @oj01 wrote:
  

  Had a reply from Viewer Relations which basically says that ITV occasionally suffer backlogs such as this and it's a matter of waiting for them to provide the missing content.

  They did, naturally, suggest using ITVx instead, although acknowledged that isn't available to me on a Sky+HD Box.

  ---

Iv had this response from itv saying issue is with sky 

also britains got talent from last Saturday is missing and a few other itv programmes yes it's ok to say use ITVX app but not the point here is  response I got from itv saying its down to sky I. Can't attach screenshot so but this what itv said 

"I can see you have mentioned about episodes of Emmerdale and

Coronation Street. I can confirm the episodes of those soaps are available on ITVX and have been for a while. I recommend to get in

touch with Sky as our catch up service is different to Sky's catch up service", "

Ok I will be sure to feed this back to our teams, but I can assure you it will be due to Sky requesting the content to be available on their catch up platform."

so sky saying issue with itv and itv saying issue with sky either way this needs looking into 

[1Anonymous1]

Here is contact info for ITVX team tho as it's them who  manage itv  content on other platforms https://support.itv.com/en_us/how-can-i-contact-the-itvx-viewer-support-team-HkZUxtWms 

[oj01]

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@1Anonymous1 wrote:

• ---

  @oj01 wrote:
  

  Had a reply from Viewer Relations which basically says that ITV occasionally suffer backlogs such as this and it's a matter of waiting for them to provide the missing content.

  They did, naturally, suggest using ITVx instead, although acknowledged that isn't available to me on a Sky+HD Box.

  ---

Iv had this response from itv saying issue is with sky 

also britains got talent from last Saturday is missing and a few other itv programmes yes it's ok to say use ITVX app but not the point here is  response I got from itv saying its down to sky I. Can't attach screenshot so but this what itv said 

"I can see you have mentioned about episodes of Emmerdale and

Coronation Street. I can confirm the episodes of those soaps are available on ITVX and have been for a while. I recommend to get in

touch with Sky as our catch up service is different to Sky's catch up service", "

Ok I will be sure to feed this back to our teams, but I can assure you it will be due to Sky requesting the content to be available on their catch up platform."

so sky saying issue with itv and itv saying issue with sky either way this needs looking into 

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It's always been the case that each broadcaster is responsible for uploading their content to Sky's Catch Up service. 

I suspect the person answering your query deals solely with ITVx.

[1Anonymous1]

Missing episodes on catch up via  sky Q,sky go and sky+  classic emmerdale last added on Monday 24th so episodes aired after that are missing

Emmerdale and coronation street episodes aired from 19th Feb onwards missing  the 1% club, Britain’s got talent which aired on 22feb missing from catch up

good morning Britain, Lorraine, this morning,  loose women and the chase also missing from catch up on sky Q episodes aired on 24th Feb onwards are missing  these are all itv programmes  

[wildchick]

Bout time this problem is sorted out both of them have been blaming each other for over a year it happens every few months is itv trying to get people to use there app I have to ask I use demand on every channel only ever itv!!  There answer is to use there app!! Its every commenting on different sky box uses so its not a old box like me kind sick of it to be honest I pay £50 a month for sky but u cant download on itv sky sort it out!! **bleep**

[wildchick]

More than occasionally

it bern going on for over a year each blaming each other there has been nothing on itv catch up today. By 6pm gone it's getting beyound I'm textinga joke now both blaming each other 

[Samraj · Accepted solution]

Hi, everyone 👋🏽

Thank you so much for bringing this to our attention.

I understand that this is frustrating and apologise for the inconvenience this has caused you all. The relevant team at Sky are aware of this and I can confirm that they are actively working to resolve the issue.

For now, I'll be marking any posts I create with updates as Answered for better visibility of the most recent information.

Thanks 👍🏽