I sent my box back wrong

[Steph9]

I sent the box back about 5 weeks ago...but I didn't read the information properly ~ sorry I'm blaming baby brain as I have a newborn and I just posted it in a post box!! So sorry 

[Daniel0210]

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@Steph9 wrote:

I sent the box back about 5 weeks ago...but I didn't read the information properly ~ sorry I'm blaming baby brain as I have a newborn and I just posted it in a post box!! So sorry 

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@Steph9 

In case you’re not aware, this is a customer helps customer forum. You aren’t talking to Sky Customer Services here.

I'm pretty sure a Sky Q box wouldn't fit in a post box. If you somehow managed it you'll have no proof of posting and it may not reach the correct destination and if it does it'll probably be damaged . You may get charged for its non return. 

[Steph9]

Ah thank you I realised after I posted Hahaa! Baby brain strikes again🫣

[Daniel0210]

@Steph9 

Depending on what may not arrive at the correct destination you'll be charged as follows…

• Sky Q 1TB box - up to £117
• Sky Q 2TB box - up to £135
• Sky Q Mini box - up to £52
• Sky Max Hub - up to £75
• Sky Broadband Hub - up to £53
• Sky Q Hub - up to £50
• Sky Max Pod - up to £68
• Sky Broadband Booster - up to £36