This discussion topic has been answered Discussion topic: I have been sent a new Q box today, but it won’t work as you took the old one away and it had my v

This message was authored by: DavidKilvington · ‎18 Nov 2024

You ha e sent me a new Q box today but you took the old box away with my viewing card in it

This message was authored by: SKY1992bf · ‎18 Nov 2024

@DavidKilvington You needed to remove the viewing card and keep it

you will now have to call sky for a replacement viewing card

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

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This message was authored by: SKY1992bf · ‎18 Nov 2024

@DavidKilvington You needed to remove the viewing card and keep it

you will now have to call sky for a replacement viewing card

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: lettice · ‎18 Nov 2024

@DavidKilvington

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read

This message was authored by: Daniel0210 · ‎18 Nov 2024

@DavidKilvington

Unfortunately the only option is to call Sky. The Messaging Team can no longer help with this issue.

▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)

This message was authored by: Lisa-P1987 · ‎19 Nov 2024

Thanks for escalating this. We’ve sent DavidKilvington an invite to chat.

Thanks

Lisa - Sky Tech Team Expert

This message was authored by: Mr+Flibbles+86 · ‎21 Nov 2024

We are still looking to help you @DavidKilvington. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

This discussion topic has been answered Discussion topic: I have been sent a new Q box today, but it won’t work as you took the old one away and it had my v

I have been sent a new Q box today, but it won’t work as you took the old one away and it had my v

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