Sky Mini Box stopped working

[GraS]

Mini Box not responding.  Completed reboot and checked installation but still not working.

After following online tech-help it concluded Mini Box is faulty and ordered a replacement.

Web-site suggested 3-5 day delivery time which is manageable but order confirmation advises current leadtime for replacement is 4-5 WEEKS!  

[GraS]

I originated this post yesterday when my mini box had stopped working and thought that I was expecting an extended wait for a fix/replacement.  I am pleased to report that my replacement box arrived today via DPD courier and has been installed simply.  My system is working correctly.  Many thanks for this prompt response.

[Lisa-P1987]

Thanks for the update @GraS 

[Grahambremner]

Just go ahead and send a new one thank you.

[Tom-W19]

Hi @Grahambremner 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you @Grahambremner . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks